Concierge-Style Guest Experience Butler

RESORTS WORLD AT SENTOSA PTE. LTD.; Singapore; Hybrid; SGD 36,000 - 60,000; Full time

Job summary

Resorts World at Sentosa PTE. LTD. invites a warm Guest Experience Specialist (Butler) to join our team, delivering personalized frontline services and ensuring a seamless, memorable stay for every guest.

You will curate exceptional first impressions, assist with day-to-day guest needs, and coordinate with hotel colleagues to provide seamless service across engagements, experiences, and amenities in a dynamic resort environment.

Qualifications

• Minimum GCE 'O' Level or equivalent.
• At least 1 year of experience in customer service or hospitality.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).

Responsibilities

• Welcome guests warmly and assist as needed.
• Provide personalized recommendations on attractions, dining, and experiences.
• Coordinate reservations for restaurants, transport, tours, and events.
• Keep guests informed of hotel services and local happenings.

Skills

Customer service

Hospitality

Local attractions knowledge

Education

GCE O Level or equivalent

Tools

Microsoft Office

Job description

Resorts World at Sentosa PTE. LTD. invites a warm Guest Experience Specialist (Butler) to join our team, delivering personalized frontline services and ensuring a seamless, memorable stay for every guest.

You will curate exceptional first impressions, assist with day-to-day guest needs, and coordinate with hotel colleagues to provide seamless service across engagements, experiences, and amenities in a dynamic resort environment.