Luxury Sales Associate - Clienteling & Omnichannel

Tapestry (Coach/Kate Spade); Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Coach is a global luxury fashion house seeking a Sales Associate in Singapore. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations.

This role blends luxury retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue. Flexibility to work a schedule, including nights and weekends, is required.

Qualifications

• 1+ years of sales experience in luxury retail or fashion.
• Experience with POS, iPad/laptop, mobile POS, and price sheets.
• Strong English proficiency.
• Ability to work in a fast-paced environment.
• Luxury retail background, social media savvy, live-stream shopping or video demos, clienteling and data acquisition skills.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

Luxury retail

POS operation

English proficiency

Fast-paced

Clienteling

Live streaming

Social media

Tools

Mobile POS

Job description

Coach is a global luxury fashion house seeking a Sales Associate in Singapore. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations.

This role blends luxury retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue. Flexibility to work a schedule, including nights and weekends, is required.