Luxury Retail Operations & CRM Leader

SG03 Richemont Luxury (Singapore) Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Richemont Luxury Singapore is seeking a skilled professional to lead boutique operations, CRM support, and e-commerce management. You will collaborate with boutique teams to ensure policy compliance, crew onboarding, and activation planning, while leveraging CRM data to optimize client engagement.

The ideal candidate has 4+ years in luxury retail, excels in PowerPoint and Excel, and demonstrates strategic leadership, strong communication, and a client‑oriented mindset in a multicultural setting.

Qualifications

• 4+ years of luxury retail or luxury commercial experience.
• Experience working in multicultural environments with diverse stakeholders.
• Strong in PowerPoint, Excel and reporting tools.
• Strategic, leadership and excellent communication skills.

Responsibilities

• Collaborate with boutique teams to achieve operational excellence.
• Manage CRM tools and drive client engagement across channels.
• Oversee e-commerce order management and cross-channel sales.
• Support onboarding and uniform coordination for new hires.

Skills

PowerPoint

Excel

Reporting tools

Analytical skills

Leadership

Education

Bachelor's degree

Tools

CRM tools

Job description

Richemont Luxury Singapore is seeking a skilled professional to lead boutique operations, CRM support, and e-commerce management. You will collaborate with boutique teams to ensure policy compliance, crew onboarding, and activation planning, while leveraging CRM data to optimize client engagement.

The ideal candidate has 4+ years in luxury retail, excels in PowerPoint and Excel, and demonstrates strategic leadership, strong communication, and a client‑oriented mindset in a multicultural setting.