Luxury Hotel Reservations Specialist - Guest Experience

SEARCH AVENUE PRIVATE LIMITED; Singapore; On-site; SGD 20,000 - 33,000; Full time

Job summary

SEARCH AVENUE PRIVATE LIMITED in Singapore is seeking a Reservations Agent for a luxury hotel property in Somerset. You will handle room reservations, guest enquiries, calls and booking requests with a focus on accuracy and guest satisfaction.

You will work in a fast-paced luxury environment, coordinating with housekeeping, engineering and F&B to ensure seamless guest experiences while promoting hotel services and loyalty programmes.

Qualifications

• Experience in reservations or hospitality is preferred.
• Strong communication and telephone skills with a guest-focused service approach.
• Proficient in computer and reservation systems with strong accuracy and organisation.

Responsibilities

• Handle room reservations, guest enquiries, telephone calls, messages and booking requests promptly.
• Convert enquiries into confirmed bookings; promote services and loyalty programmes.
• Coordinate with Housekeeping, Engineering, F&B and other departments to fulfil guest requests and ensure seamless guest experience.
• Maintain accurate reservations and guest records; operate hotel systems effectively and uphold luxury standards.

Skills

Guest service

Telephone skills

Reservation systems

Multitasking

Communication

Education

Hospitality qualification

Tools

Reservation software

MS Office

Job description

SEARCH AVENUE PRIVATE LIMITED in Singapore is seeking a Reservations Agent for a luxury hotel property in Somerset. You will handle room reservations, guest enquiries, calls and booking requests with a focus on accuracy and guest satisfaction.

You will work in a fast-paced luxury environment, coordinating with housekeeping, engineering and F&B to ensure seamless guest experiences while promoting hotel services and loyalty programmes.