Luxury Hotel Reservations Specialist

SEARCH AVENUE PRIVATE LIMITED; Singapore; On-site; SGD 30,000 - 35,000; Full time

Job summary

SEARCH AVENUE PRIVATE LIMITED is launching a new luxury lifestyle hotel in Singapore and seeks a Reservations Associate to join the opening team. You will handle room reservations via phone, email, and online channels, assist guests with enquiries, amendments, and special requests, and ensure accuracy of details in the hotel system.

You will collaborate with Front Office and other departments to ensure seamless guest arrivals and deliver professional, personalised service, contributing to an

Qualifications

• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational abilities.
• Proficient in Microsoft Office; experience with hotel reservation systems is an advantage.

Responsibilities

• Manage room reservations via phone, email, and online channels.
• Assist guests with enquiries, bookings, amendments, and special requests.
• Ensure reservation details are accurate and up to date in the hotel system.
• Coordinate with Front Office and other departments to ensure seamless guest arrivals.
• Deliver professional, personalised, and efficient customer service.

Skills

Communication

Attention to detail

Interpersonal skills

Tools

Microsoft Office

Hotel reservation systems

Job description

SEARCH AVENUE PRIVATE LIMITED is launching a new luxury lifestyle hotel in Singapore and seeks a Reservations Associate to join the opening team. You will handle room reservations via phone, email, and online channels, assist guests with enquiries, amendments, and special requests, and ensure accuracy of details in the hotel system.

You will collaborate with Front Office and other departments to ensure seamless guest arrivals and deliver professional, personalised service, contributing to an