Luxury Guest Experience Specialist

SEARCH AVENUE PRIVATE LIMITED; Singapore; On-site; SGD 35,000 - 48,000; Full time

Job summary

SEARCH AVENUE PRIVATE LIMITED in Singapore seeks a Guest Experience Executive to join a luxury hotel team. You will greet VIPs, anticipate needs, and deliver personalised service to create memorable stays.

You will collaborate with Front Office, Housekeeping, F&B, and other departments to maintain a warm, polished lobby and ensure guest satisfaction across international guests and repeat visitors.

Qualifications

• Previous experience in Guest Relations, Front Office, Concierge, Executive Lounge, or luxury hospitality.
• Excellent communication and interpersonal skills.
• Warm, confident, and naturally engaging personality.
• Strong attention to detail and a genuine service mindset.
• Proactive, calm, and solution-oriented under pressure.
• Comfortable interacting with VIPs and international guests.
• A team player who enjoys going the extra mile.

Responsibilities

• Be the key point of contact for VIP, repeat, and long-stay guests.
• Welcome and engage guests, creating memorable first impressions.
• Anticipate guest needs and deliver personalised service throughout their stay.
• Build strong relationships and remember guest preferences to enhance future visits.
• Handle guest requests, feedback, and complaints with professionalism and empathy.
• Coordinate closely with Front Office, Housekeeping, F&B, and other departments to ensure a seamless guest experience.
• Support guest recognition, loyalty initiatives, and special arrangements.

Skills

Guest relations

Front Office

Concierge

Executive Lounge

Luxury hospitality

Job description

SEARCH AVENUE PRIVATE LIMITED in Singapore seeks a Guest Experience Executive to join a luxury hotel team. You will greet VIPs, anticipate needs, and deliver personalised service to create memorable stays.

You will collaborate with Front Office, Housekeeping, F&B, and other departments to maintain a warm, polished lobby and ensure guest satisfaction across international guests and repeat visitors.