Luxury Guest Experience Lead — Lounge & Concierge

NEW PARK PROPERTY PTE. LTD.; Singapore; On-site; SGD 45,000 - 67,000; Full time

Job summary

NEW PARK PROPERTY PTE. LTD. in Singapore is seeking a Guest Experience Executive to oversee the daily operations of the Executive Club Lounge, ensuring the highest level of hospitality and service for guests.

Duty includes leading F&B and concierge services, coordinating with other departments, and creating a memorable guest journey throughout the stay, drawing on luxury hospitality experience and strong English communication with a second language.

Qualifications

• Minimum 'O' level qualification.
• Diploma or Degree in hospitality or related field preferred.
• Minimum 2 years in luxury hotel with at least 1 year in a supervisory role.
• Excellent written and spoken English; able to communicate in a second language.
• Knowledge of Opera (PMS).

Responsibilities

• Oversee daily operations of the Executive Club Lounge.
• Ensure hospitality standards and guest satisfaction.
• Deliver F&B and concierge services.
• Create a memorable guest experience throughout the stay.

Skills

English fluency

Second language communication

Staff rostering

Room assignment

Training coaching

Time management

Problem solving

Education

O level

Diploma or Degree in Hospitality

Tools

Opera PMS

Job description

NEW PARK PROPERTY PTE. LTD. in Singapore is seeking a Guest Experience Executive to oversee the daily operations of the Executive Club Lounge, ensuring the highest level of hospitality and service for guests.

Duty includes leading F&B and concierge services, coordinating with other departments, and creating a memorable guest journey throughout the stay, drawing on luxury hospitality experience and strong English communication with a second language.