Guest Experience Ambassador - Luxury Hotel Front Desk

SEARCH AVENUE PRIVATE LIMITED; Singapore; On-site; SGD 30,000 - 36,000; Full time

Job summary

SEARCH AVENUE PRIVATE LIMITED in Singapore is opening a premier luxury lifestyle hotel and seeks a friendly guest services professional to deliver personalised experiences that make a lasting impression on every guest.

You will welcome guests, respond to enquiries, coordinate with internal departments, and handle service recovery with professionalism. The role demands excellent communication, a positive attitude, and the ability to thrive in a fast-paced luxury environment.

Qualifications

• Experience in Guest Services, Front Office, Customer Service, or Hospitality preferred.
• Excellent communication and interpersonal skills.
• Passion for delivering exceptional guest experiences.
• Positive attitude and ability to thrive in a fast-paced environment.

Responsibilities

• Welcome guests and provide warm, professional, and personalised service.
• Anticipate and respond promptly to guest enquiries, requests, and feedback.
• Coordinate with internal departments to ensure seamless guest experiences.
• Handle guest concerns and service recovery with professionalism and care.
• Uphold the hotel's luxury hospitality standards throughout the guest journey.

Skills

Guest services

Front office

Customer service

Hospitality

Communication

Positive attitude

Job description

SEARCH AVENUE PRIVATE LIMITED in Singapore is opening a premier luxury lifestyle hotel and seeks a friendly guest services professional to deliver personalised experiences that make a lasting impression on every guest.

You will welcome guests, respond to enquiries, coordinate with internal departments, and handle service recovery with professionalism. The role demands excellent communication, a positive attitude, and the ability to thrive in a fast-paced luxury environment.