Luxury Front Desk Officer – Guest Experience Lead

InterContinental Hotels Group; Singapore; On-site; SGD 42,000 - 54,000; Full time

Benefits offered by this job

5-day work week

Duty meal

Uniforms & laundry

Midnight transportation

Birthday off

Learning & development opportunities

Flexi benefits

Insurance coverage

50% F&B discount

Employee rate at IHG hotels

Job summary

InterContinental Hotels Group is seeking a Guest Services Officer to oversee reception areas during shifts and ensure premium service delivery. You will coordinate with other departments to maintain a seamless luxury guest experience and manage guest requests and inquiries with professionalism.

The role requires vocational hotel administration studies and at least 1 year in front office, guest services or call centre, including supervisory experience.

Qualifications

• Diploma/ vocational studies in hotel administration or equivalent.
• Strong communication and guest service mindset.
• Ability to handle guest requests professionally and promptly.

Responsibilities

• Oversee front office and guest services during shift to ensure smooth operation.
• Coordinate with hotel departments to deliver the luxury guest experience.
• Explain hotel facilities, services and promotions to guests and enroll members in loyalty programs.
• Process charges accurately and handle transactions per policy.
• Maintain knowledge of local area and hotel events to assist guests.

Skills

Communication skills

Problem solving

Organizational abilities

Education

Hotel Administration education

Tools

Microsoft Office

Front Office System

Job description

InterContinental Hotels Group is seeking a Guest Services Officer to oversee reception areas during shifts and ensure premium service delivery. You will coordinate with other departments to maintain a seamless luxury guest experience and manage guest requests and inquiries with professionalism.

The role requires vocational hotel administration studies and at least 1 year in front office, guest services or call centre, including supervisory experience.