Guest Experience Lead — Front Desk & VIP Services

OUE LIMITED; Singapore; On-site; SGD 39,000 - 58,000; Full time

Job summary

Hilton is seeking a Front Office Executive to warmly greet guests, check them in/out, and resolve issues during their stay. You will promote Hilton Honours, process payments, and communicate hotel activities and services with guests.

The role requires attentiveness, strong communication, and the ability to coordinate with Sales, Reservations and other teams. You will be responsible for delivering a welcoming experience, accurate information, and efficient service while maintaining professional

Qualifications

• Experience in front desk operations and guest services.
• Strong communication and listening skills.
• Ability to handle guest requests, complaints, and VIP needs.

Responsibilities

• Greet and register guests, process check-ins/outs and verify reservation details.
• Promote Hilton Honours and enroll new members when appropriate.
• Assist guests with payments, vouchers, and other charges.
• Provide information on hotel facilities, hours, events, and services.
• Respond to guest requests and forward to relevant teams as needed.
• Answer calls and emails promptly, document messages, and relay important guest needs.
• Record guest issues, research solutions, and negotiate resolutions.
• Ensure accurate billing and smooth departure of guests in line with reservations.

Skills

Guest service

Communication

Multitasking

Team coordination

Job description

Hilton is seeking a Front Office Executive to warmly greet guests, check them in/out, and resolve issues during their stay. You will promote Hilton Honours, process payments, and communicate hotel activities and services with guests.

The role requires attentiveness, strong communication, and the ability to coordinate with Sales, Reservations and other teams. You will be responsible for delivering a welcoming experience, accurate information, and efficient service while maintaining professional