Luxury Front Desk Lead — Guest Experience

RAFFLES SENTOSA SINGAPORE; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

Raffles Sentosa Singapore is seeking a Front Office Executive to be the face of the brand, delivering refined, gracious, and personalized service for every guest. You will manage arrivals, departures, and guest requests with discretion and elegance, ensuring a memorable first impression.

The role requires attention to detail, polished English communication, and a passion for luxury hospitality, with experience in front office operations and PMS proficiency.

Qualifications

• Diploma or degree in Hospitality Management or related field preferred.
• Minimum 1-2 years' experience in Front Office operations in a luxury hotel.
• Proficiency in PMS and Microsoft Office.
• Strong English communication skills; additional languages advantageous.

Responsibilities

• Deliver a refined and personalized welcome and farewell experience for all guests.
• Handle check-in, check-out, room assignments, and billing with accuracy.
• Maintain knowledge of guest profiles and preferences across departments.
• Recognize loyalty members and offer tailored recognition and benefits.
• Support guest recovery with empathy and prompt solutions.
• Assist guests with transportation, dining reservations, and special arrangements.
• Ensure lobby/front desk reflects Raffles' elegance and standards.
• Adhere to procedures, policies, and brand standards.
• Follow financial and cashiering procedures in hotel guidelines.
• Participate in daily briefings to support team goals.
• Maintain grooming and professional appearance.
• Know hotel services and local attractions to provide recommendations.
• Perform tasks as directed by Management.

Skills

PMS proficiency

Microsoft Office

English proficiency

Customer service

Attention to detail

Education

Diploma in Hospitality Management

Tools

Property Management System (PMS)

MS Excel

Job description

Raffles Sentosa Singapore is seeking a Front Office Executive to be the face of the brand, delivering refined, gracious, and personalized service for every guest. You will manage arrivals, departures, and guest requests with discretion and elegance, ensuring a memorable first impression.

The role requires attention to detail, polished English communication, and a passion for luxury hospitality, with experience in front office operations and PMS proficiency.