Front Office Executive

RAFFLES SENTOSA SINGAPORE; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

Raffles Sentosa Singapore is seeking a Front Office Executive to be the face of the brand, delivering refined, gracious, and personalized service for every guest. You will manage arrivals, departures, and guest requests with discretion and elegance, ensuring a memorable first impression.

The role requires attention to detail, polished English communication, and a passion for luxury hospitality, with experience in front office operations and PMS proficiency.

Qualifications

• Diploma or degree in Hospitality Management or related field preferred.
• Minimum 1-2 years' experience in Front Office operations in a luxury hotel.
• Proficiency in PMS and Microsoft Office.
• Strong English communication skills; additional languages advantageous.

Responsibilities

• Deliver a refined and personalized welcome and farewell experience for all guests.
• Handle check-in, check-out, room assignments, and billing with accuracy.
• Maintain knowledge of guest profiles and preferences across departments.
• Recognize loyalty members and offer tailored recognition and benefits.
• Support guest recovery with empathy and prompt solutions.
• Assist guests with transportation, dining reservations, and special arrangements.
• Ensure lobby/front desk reflects Raffles' elegance and standards.
• Adhere to procedures, policies, and brand standards.
• Follow financial and cashiering procedures in hotel guidelines.
• Participate in daily briefings to support team goals.
• Maintain grooming and professional appearance.
• Know hotel services and local attractions to provide recommendations.
• Perform tasks as directed by Management.

Skills

PMS proficiency

Microsoft Office

English proficiency

Customer service

Attention to detail

Education

Diploma in Hospitality Management

Tools

Property Management System (PMS)

MS Excel

Job description

JOB SUMMARY

As a Front Office Executive, you will be the face of Raffles Sentosa, delivering a refined, gracious, and personalized service that reflects the hallmark of the Raffles brand. You will be responsible for ensuring seamless guest arrivals and departures, anticipating needs, and creating memorable experiences that leave a lasting impression. This role requires exceptional attention to detail, polished communication skills, and a genuine passion for guest service.

WHAT YOU WILL BE DOING

Key Responsibilities

• Deliver a refined and personalized welcome and farewell experience for all guests.
• Handle check-in, check-out, room assignments, and billing with accuracy, discretion, and efficiency.
• Maintain an in-depth knowledge of guest profiles, preferences, and special requests, ensuring information is communicated across relevant departments.
• Recognize and engage loyalty members, offering tailored recognition and benefits.
• Support guest recovery efforts with empathy, tact, and prompt solutions to service challenges.
• Assist guests with services such as transportation, dining reservations, and special arrangements.
• Ensure the lobby and front desk areas reflect the elegance and standards of the Raffles brand at all times.
• Adhere strictly to operating procedures, hotel policies, and brand standards.
• Accurately follow financial and cashiering procedures in compliance with hotel guidelines.
• Participate actively in daily briefings, contributing to team goals and guest satisfaction achievements.
• Uphold impeccable grooming, polished communication, and professional body language.
• Maintain current knowledge of hotel services, facilities, and local attractions to confidently provide recommendations.
• Perform tasks or assignments as directed by Management to support departmental and hotel objectives.

EXPERIENCE AND SKILL REQUIRED

Knowledge and Experience

• Diploma or degree in Hospitality Management or related field preferred.
• Minimum 1-2 years' experience in Front Office operations within a luxury hotel environment.
• Proficiency in Property Management Systems (PMS) and Microsoft Office applications.
• Strong command of spoken and written English; additional languages are advantageous.
• Familiarity with local culture, attractions, and services is preferred.

Competencies

• Service-oriented with exceptional attention to detail.
• Excellent interpersonal and communication skills.
• Ability to remain composed, confident, and solution-focused in high-pressure situations.
• A team player with the ability to work independently when required.
• Highly motivated, proactive, and committed to exceeding guest expectations.
• Professional appearance, polished etiquette, and a gracious presence at all times.