Front Desk & Guest Experience Specialist

LUXURY ISLANDS PTE. LTD.; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

LUXURY ISLANDS PTE. LTD. in Singapore is seeking a Guest Services Executive (Front Office) to warmly welcome guests, manage smooth check-in and check-out, and provide professional service at the front desk.

You will coordinate with other departments, handle inquiries, reservations, and maintain records in line with hotel policies, ensuring VIPs receive personalized attention throughout their stay.

Responsibilities

• Greet guests upon arrival and provide a professional first impression of the hotel.
• Process check-ins and check-outs accurately, including room assignments, rate verification, and payment handling.
• Resolve guest requests and complaints promptly, escalating when necessary.
• Provide information on hotel facilities, services, local attractions, and transportation.
• Manage VIP arrivals and personalized guest preferences in coordination with the Front Office Manager.
• Handle inbound calls, emails, and in-person enquiries regarding room availability, rates, and bookings.
• Maintain accurate guest communication logs and follow up on pending requests.
• Coordinate with Housekeeping, Maintenance, and other departments on room status and VIP arrangements.
• Prepare and maintain daily front office reports (occupancy, arrivals, departures, revenue).
• Handle mail, courier, and guest parcels with proper documentation.
• Ensure guests and visitors are registered and comply with security and immigration procedures.
• Follow hotel safety and security protocols and maintain confidentiality of guest information.

Job description

LUXURY ISLANDS PTE. LTD. in Singapore is seeking a Guest Services Executive (Front Office) to warmly welcome guests, manage smooth check-in and check-out, and provide professional service at the front desk.

You will coordinate with other departments, handle inquiries, reservations, and maintain records in line with hotel policies, ensuring VIPs receive personalized attention throughout their stay.