Guest Concierge: Elevate Experience & Local Insights

St. Regis Hotels & Resorts; Singapore; On-site; SGD 26,000 - 38,000; Full time

Job summary

St. Regis Hotels & Resorts in Singapore is seeking a non-management, full-time Guest Services professional to respond to guest requests, coordinate with departments, and ensure outstanding service throughout the guest journey.

You will handle calls and inquiries, assist with special arrangements, and maintain accurate records while adhering to brand standards and safety procedures. Prior experience is not required; a high school diploma is preferred, with a focus on guest satisfaction and

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Respond to guest requests for arrangements or services (transportation, reservations, dry cleaning) and coordinate with relevant departments to fulfill them.
• Greet guests and maintain a high standard of service, ensuring prompt and accurate responses to inquiries and issues.
• Record, review, and communicate guest needs and safety information; follow up to ensure guest satisfaction.
• Maintain accurate logs and assist with daily operations to support team goals and uphold brand standards.

Education

High school diploma or G.E.D. equivalent

Job description

St. Regis Hotels & Resorts in Singapore is seeking a non-management, full-time Guest Services professional to respond to guest requests, coordinate with departments, and ensure outstanding service throughout the guest journey.

You will handle calls and inquiries, assist with special arrangements, and maintain accurate records while adhering to brand standards and safety procedures. Prior experience is not required; a high school diploma is preferred, with a focus on guest satisfaction and