Client Service Associate (Luxury Fashion/ Thai Market)

TDCX; Singapore; On-site; SGD 28,000 - 40,000; Full time

Benefits offered by this job

Attractive remuneration

Medical and social coverage

World-class workspaces

Flexible working arrangements

Coaching and mentoring

Job summary

TDCX, Singapore-headquartered, is seeking a customer service professional to deliver excellence across multiple channels. You will analyse customer issues, provide strategic solutions, and ensure data accuracy while upholding security standards.

Join a global BPO leader offering world-class workplaces, comprehensive benefits, and ongoing coaching for career growth. Flexibility and weekend coverage may be required.

Qualifications

• Candidate must have at least a Diploma or higher in any field.
• Two years of work experience in retail sales or customer service in luxury/high-end goods or contact centre/e-commerce activities.
• Strong communication, listening, and empathy with good phone etiquette.
• Excellent verbal and written English; proficient with computer systems.

Responsibilities

• Provide excellent customer experience via all relevant communication channels.
• Identify and analyse customers' issues and provide strategic solutions.
• Accurately process data using company systems while adhering to data security policy.
• Identify trends in customer satisfaction and implement improvement plans.
• Collaborate with the customer service team for after-sales services.
• Adhere to company policies to uphold professionalism.
• Build sustainable relationships and go the extra mile.
• Support ongoing maintenance and improvement of the Quality Management System.

Skills

Communication

Multitasking

Active listening

Empathy

English proficiency

Phone etiquette

CRM familiarity

Salesforce

SAP

Education

Diploma or higher

Tools

Salesforce

SAP

CRM systems

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.

Top reasons to work with TDC

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

• Provide excellent customer experience via all relevant communication channels.
• Identify and analyse customers' issues and provide strategic solutions to resolve their needs.
• Accurately process all required data/information using appropriate systems and tools while adhering to the company's group data security policy and escalating emergencies to the team leader while providing solutions for improvements.
• Identify trends in customer satisfaction levels and provide appropriate improvement implementation plans.
• Collaborate with existing customer service team to provide strong after-sales services.
• Adhere to company policies and procedures closely to always uphold professionalism.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Two (2) years of work experience in the retail sales or customer service in luxury / high-end goods domain or experience in contact centre / e-com related activities is required for this position.
• Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Excellent verbal and written communication skills in English and the language of the supporting market.
• Comfortable working with computers and multiple systems; Salesforce, SAP and CRM are a plus.
• Flexibility with working in shifts, and working on weekend and public holidays if required.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach - driven by innovation and operational precision - positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.