Luxury Fashion Clienteling & Sales Associate

TDCX Malaysia; Singapore; On-site; SGD 33,000 - 51,000; Full time

Job summary

TDCX Malaysia is seeking a Client Service Associate for a Luxury Fashion project in Singapore to deliver exceptional customer experience across channels and drive sales through professional client interactions.

The role requires at least a Diploma or Degree and two years in luxury retail or customer service, with strong English and Mandarin, plus Cantonese a plus; familiarity with Salesforce/SAP/CRM is a plus.

Qualifications

• Diploma or Degree required
• Two years experience in luxury retail or customer service
• Ability to multi-task and tailor responses
• Strong communication with listening and empathy
• Fluent in English and Mandarin; Cantonese a plus

Responsibilities

• Provide excellent customer experience via telephone, email, live chat and social media
• Identify and analyse trends in customer satisfaction and provide improvement plans
• Use selling and negotiating skills to close sales and understand client needs
• Collaborate with customer service team for after-sales service and relationships
• Develop and execute a clienteling plan to personalise client relationships
• Accurately process data using systems while adhering to data security policy
• Stay updated on launches and campaigns to answer inquiries
• Perform other duties as assigned

Job description

TDCX Malaysia is seeking a Client Service Associate for a Luxury Fashion project in Singapore to deliver exceptional customer experience across channels and drive sales through professional client interactions.

The role requires at least a Diploma or Degree and two years in luxury retail or customer service, with strong English and Mandarin, plus Cantonese a plus; familiarity with Salesforce/SAP/CRM is a plus.