Client Service Associate for Luxury Fashion Project

TDCX Malaysia; Singapore; On-site; SGD 33,000 - 51,000; Full time

Job summary

TDCX Malaysia is seeking a Client Service Associate for a Luxury Fashion project in Singapore to deliver exceptional customer experience across channels and drive sales through professional client interactions.

The role requires at least a Diploma or Degree and two years in luxury retail or customer service, with strong English and Mandarin, plus Cantonese a plus; familiarity with Salesforce/SAP/CRM is a plus.

Qualifications

• Diploma or Degree required
• Two years experience in luxury retail or customer service
• Ability to multi-task and tailor responses
• Strong communication with listening and empathy
• Fluent in English and Mandarin; Cantonese a plus

Responsibilities

• Provide excellent customer experience via telephone, email, live chat and social media
• Identify and analyse trends in customer satisfaction and provide improvement plans
• Use selling and negotiating skills to close sales and understand client needs
• Collaborate with customer service team for after-sales service and relationships
• Develop and execute a clienteling plan to personalise client relationships
• Accurately process data using systems while adhering to data security policy
• Stay updated on launches and campaigns to answer inquiries
• Perform other duties as assigned

Job description

Client Service Associate for Luxury Fashion Project

You will help deliver excellent service to partner brands by providing exceptional customer experience across all relevant communication channels and driving sales through professional client interactions.

Key responsibilities

Provide excellent customer experience via telephone, email, live chat and other social media

Identify and analyse trends in customer satisfaction/dissatisfaction levels and provide appropriate improvement plans

Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales and gain understanding of client needs and motivations

Collaborate with existing customer service team to provide strong after-sales services by cultivating new and existing client relationships through exceptional service

Develop and execute a clienteling plan for clients and prospects, personalise relationship and anticipate their needs

Accurately process all required data/information using appropriate systems and tools while adhering to the company's group data security policy

Stay abreast of launches, campaigns and internal processes to answer a wide variety of customer inquiries, including product availability, characteristics, service and all other inquiries

Perform other duties and responsibilities that may be assigned by management within your category of employment

About you

Possess at least a Diploma or Degree in any field

Two (2) years of work experience in retail sales or customer service in luxury / high-end goods domain or experience in contact centre/e-com related activities

Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs

Strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation)

Excellent verbal and written communication skills in English and Mandarin to support AUNZ and Mandarin-speaking customers

Proficiency in speaking Cantonese and writing Traditional Chinese is a plus

Comfortable working with computers and multiple systems; Salesforce, SAP and CRM are a plus

Flexibility with working in shifts and working on weekend and public holidays if required

Information Technology Services 101-1,000 employees

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX's smart, scalable approach-driven by innovation and operational precision-positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX's smart, scalable approach-driven by innovation and operational precision-positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.