Guest Experience Agent (Telephone & Concierge)

The Ritz-Carlton Hotel Company, L.L.C.; Singapore; Presencial; SGD 36.000 - 48.000; Jornada completa

Descripción de la vacante

The Ritz-Carlton is seeking a non-management, full-time guest services associate to answer and route guest calls, manage wake-up and other requests, and ensure high-quality communication with guests at Marina Bay, Singapore. You will operate the switchboard, relay messages accurately, and support bell/valet staff as needed, upholding Marriott’s Gold Standards.

Located at Marina Bay, this role requires professional appearance, clear etiquette, and the ability to handle multiple tasks while

Formación

• Proven ability to answer and log guest calls, requests, or concerns.
• Excellent communication and professional telephone etiquette.
• Ability to multitask and manage guest requests with accuracy.

Responsabilidades

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate telephone switchboard and handle wake-up calls and message relays.
• Follow up to ensure guests' requests are met and assist bell/valet as needed.

Conocimientos

Telephone etiquette

Customer service

Communication

Multitasking

Problem solving

Descripción del empleo

The Ritz-Carlton is seeking a non-management, full-time guest services associate to answer and route guest calls, manage wake-up and other requests, and ensure high-quality communication with guests at Marina Bay, Singapore. You will operate the switchboard, relay messages accurately, and support bell/valet staff as needed, upholding Marriott’s Gold Standards.

Located at Marina Bay, this role requires professional appearance, clear etiquette, and the ability to handle multiple tasks while