Sales & Guest Experience Associate

St. Regis Hotels & Resorts; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

St. Regis Hotels & Resorts in Singapore seeks a Non-Management, full-time Sales & Marketing support role. You will resolve guest requests, up-sell to maximize revenue, and process reservations received by phone, fax, or mail.

Enter rewards information, handle inquiries, and perform general office duties to back the Sales & Marketing team. Maintain brand standards, confidentiality, and professional guest interactions.

Qualifications

• Education: High school diploma or GED.
• Related work experience: minimum of 2 years.
• Supervisory experience: none required.

Responsibilities

• Resolve guest calls/requests by coordinating with Sales, Data Admin and Accounting.
• Use sales techniques to maximize revenue and loyalty; up-sell where appropriate.
• Handle reservations and changes via phone, fax or mail; input rewards info.
• Answer questions, log concerns, and maintain accurate records.
• Support Sales & Marketing with general office duties and communications.
• Assist management in training and motivating staff; model professional behavior.
• Follow policies; ensure neat appearance and protect company assets.

Education

High school diploma or GED

Related Work Experience: At least 2 years

Supervisory Experience: No supervisory experience

Job description

St. Regis Hotels & Resorts in Singapore seeks a Non-Management, full-time Sales & Marketing support role. You will resolve guest requests, up-sell to maximize revenue, and process reservations received by phone, fax, or mail.

Enter rewards information, handle inquiries, and perform general office duties to back the Sales & Marketing team. Maintain brand standards, confidentiality, and professional guest interactions.