Security & Guest Experience Specialist

THE RITZ-CARLTON, MILLENIA SINGAPORE; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

The Ritz-Carlton, Millenia Singapore is seeking a guest services administrator to support front desk operations and internal records. You will perform data entry, document preparation, mail handling, and filing, while ensuring professional guest interactions and efficient information retrieval.

Responsibilities include responding to guest inquiries, managing communications, and using standard office software and POS systems. A commitment to exceptional service is essential.

Qualifications

• Proficient in data entry and document handling.
• Ability to answer guest inquiries with courtesy and clarity.
• Experience using word processing, spreadsheets, databases, and presentation tools.

Responsibilities

• Enter and locate work-related information using computers and POS systems.
• Prepare letters, memos, and other documents using MS Office tools.
• Handle incoming and outgoing mail, including date stamping and distribution.
• Create and maintain filing and organization systems for records and reports.
• Welcome guests and address service needs with professionalism and empathy.
• Answer phones with appropriate etiquette and maintain clear communications.

Skills

Data entry

Guest inquiries handling

Word processing

Spreadsheet

Database

Presentation software

POS systems

Tools

Point of Sale (POS) systems

Job description

The Ritz-Carlton, Millenia Singapore is seeking a guest services administrator to support front desk operations and internal records. You will perform data entry, document preparation, mail handling, and filing, while ensuring professional guest interactions and efficient information retrieval.

Responsibilities include responding to guest inquiries, managing communications, and using standard office software and POS systems. A commitment to exceptional service is essential.