Dining Reservations Lead — Guest-Centric & Growth

SHANGRI-LA HOTEL LIMITED; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

Shangri-La Singapore is seeking a Team Leader for Dining Reservations to supervise the daily reservations operations, guide a guest-centric team, and ensure accurate handling of guest requests and preferences. The role requires strong communication, leadership, and industry knowledge to deliver warm, personalised service across hotel dining outlets.

You will work closely with other departments to maximise dining opportunities and support training initiatives, while maintaining high standards in

Qualifications

• Diploma or equivalent qualification in Hospitality, Tourism, F&B or related discipline.
• At least 4 years in dining reservations, F&B, guest services or related hospitality role.
• Prior supervisory or team-leading experience preferred.

Responsibilities

• Supervise the daily operations of the Dining Reservations team and ensure all guest enquiries and dining reservations are handled promptly and professionally.
• Handle restaurant reservations, amendments, cancellations and special requests accurately and efficiently.
• Guide, coach and support team members to consistently deliver warm and personalised guest service.
• Ensure accurate recording of guest information, dining preferences, dietary requirements, special occasions and other relevant details.
• Maintain up-to-date knowledge of the hotel's restaurants and bars, operating hours, menus, promotions and dining experiences.
• Maximise dining opportunities by recommending suitable restaurants, promotions and experiences based on guests' preferences and requirements.
• Monitor reservation availability and table allocation to support optimal restaurant capacity and smooth operations.
• Handle escalated guest enquiries, feedback and concerns professionally, ensuring timely follow-up and appropriate service recovery.
• Work closely with restaurant teams, Culinary, Events and other departments to ensure special arrangements and guest requests are communicated effectively.
• Support the Dining Reservations Manager in training, daily team administration and initiatives to improve operational efficiency and guest satisfaction.

Skills

Guest service orientation

Communication

Interpersonal skills

Team leadership

Education

Diploma or equivalent in Hospitality, Tourism, Food & Beverage

Tools

Restaurant reservation systems

Microsoft Office

Job description

Shangri-La Singapore is seeking a Team Leader for Dining Reservations to supervise the daily reservations operations, guide a guest-centric team, and ensure accurate handling of guest requests and preferences. The role requires strong communication, leadership, and industry knowledge to deliver warm, personalised service across hotel dining outlets.

You will work closely with other departments to maximise dining opportunities and support training initiatives, while maintaining high standards in