Luxury Dining Reservations Specialist

Four Seasons Hotels and Resorts; Singapore; On-site; SGD 29,000 - 38,000; Full time

Benefits offered by this job

Career growth opportunities

Culture

Best-in-industry training

Complimentary stays

Discounted meals

Paid holidays

Dental and medical insurance

Awards & celebrations

Staff meals

Job summary

Four Seasons Hotel Singapore is seeking a Dining Reservations Executive to manage reservation enquiries across all hotel restaurants and bars by phone, email and online platforms, while promoting dining offerings and maximizing revenue.

You will coordinate reservations, support Private Dining Room bookings, help forecast seating occupancy for events, and collaborate with Marketing/PR to ensure accurate availability across OpenTable and other distribution channels.

Qualifications

• Preferably with a Diploma in Hospitality Management or its equivalent.
• Minimum of 1 year of experience in customer service/call centre, preferably in the Hospitality/F&B industry.
• Positive attitude and professional demeanor when interacting with guests and handling daily responsibilities.
• Previous experience within Four Seasons (or a top luxury group) will be an advantage.

Responsibilities

• Manage and oversee dining reservations for all hotel restaurants and bars across multiple platforms, including phone, email, and online booking systems.
• Handle dining enquiries from in-house guests, city diners, and referral networks with professionalism and service excellence.
• Promote dining concepts and experiences while identifying opportunities to increase revenue through effective reservation management and upselling.
• Coordinate Private Dining Room bookings and monitor availability to ensure seamless execution.
• Support forecasting of seating occupancy and revenue for special events and peak periods.
• Collaborate with Marketing and Public Relations to support restaurant promotions and ensure accurate availability across all channels.
• Provide operational support to festive desk operations and assist with Food & Beverage operations when required.

Skills

Customer service

Communication

Professional demeanor

Education

Diploma in Hospitality Management

Tools

OpenTable

Job description

Four Seasons Hotel Singapore is seeking a Dining Reservations Executive to manage reservation enquiries across all hotel restaurants and bars by phone, email and online platforms, while promoting dining offerings and maximizing revenue.

You will coordinate reservations, support Private Dining Room bookings, help forecast seating occupancy for events, and collaborate with Marketing/PR to ensure accurate availability across OpenTable and other distribution channels.