Dining Reservations Executive

Four Seasons Hotels and Resorts; Singapore; On-site; SGD 29,000 - 38,000; Full time

Benefits offered by this job

Career growth opportunities

Culture

Best-in-industry training

Complimentary stays

Discounted meals

Paid holidays

Dental and medical insurance

Awards & celebrations

Staff meals

Job summary

Four Seasons Hotel Singapore is seeking a Dining Reservations Executive to manage reservation enquiries across all hotel restaurants and bars by phone, email and online platforms, while promoting dining offerings and maximizing revenue.

You will coordinate reservations, support Private Dining Room bookings, help forecast seating occupancy for events, and collaborate with Marketing/PR to ensure accurate availability across OpenTable and other distribution channels.

Qualifications

• Preferably with a Diploma in Hospitality Management or its equivalent.
• Minimum of 1 year of experience in customer service/call centre, preferably in the Hospitality/F&B industry.
• Positive attitude and professional demeanor when interacting with guests and handling daily responsibilities.
• Previous experience within Four Seasons (or a top luxury group) will be an advantage.

Responsibilities

• Manage and oversee dining reservations for all hotel restaurants and bars across multiple platforms, including phone, email, and online booking systems.
• Handle dining enquiries from in-house guests, city diners, and referral networks with professionalism and service excellence.
• Promote dining concepts and experiences while identifying opportunities to increase revenue through effective reservation management and upselling.
• Coordinate Private Dining Room bookings and monitor availability to ensure seamless execution.
• Support forecasting of seating occupancy and revenue for special events and peak periods.
• Collaborate with Marketing and Public Relations to support restaurant promotions and ensure accurate availability across all channels.
• Provide operational support to festive desk operations and assist with Food & Beverage operations when required.

Skills

Customer service

Communication

Professional demeanor

Education

Diploma in Hospitality Management

Tools

OpenTable

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

At Four Seasons Hotel Singapore, we create more than just stays – we craft meaningful, memorable experiences. Amidst the vibrant energy of the city, our Hotel is a calm sanctuary where discerning travellers find a true sense of home and place. Our thoughtfully designed environment, from lush gardens to serene, generous spaces, rejuvenates and inspires, allowing both guests and employees to thrive. As part of our team, you are not just filling a position. You are crafting meaningful moments, and contributing to a journey of discovery. Here, we value warmth, attention to detail, and the ability to anticipate needs before they are spoken – traits that define true luxury hospitality. Life at Four Seasons Hotel Singapore is authentic and full of purpose, just like the experience we deliver to every guest. If you have a sincere passion for creating meaningful moments and seek to grow in a setting where excellence is the standard, we invite you to join us and be part of something exceptional. Discover more at press.fourseasons.com/singapore

About the role

Dining Reservations Executive

The Dining Reservations Executive plays a key role in shaping the guest dining journey by managing reservation enquiries across all hotel restaurants and bars. This role responds to guest and partner enquiries via phone, email, and online reservation platforms, while actively promoting the hotel’s dining offerings and identifying opportunities to maximise revenue.

You will coordinate reservation details to enhance the overall guest experience, manage Private Dining Room availability, and support accurate forecasting of seating occupancy and revenue for special events. A strong understanding of the restaurant’s concept, positioning, layout, and basic hotel information is essential. You will also work closely with F&B Management, Marketing and Public Relations to support promotional initiatives and ensure availability is accurately reflected across platforms such as OpenTable and other distribution channels.

What you will do:

• Manage and oversee dining reservations for all hotel restaurants and bars across multiple platforms, including phone, email, and online booking systems.
• Handle dining enquiries from in-house guests, city diners, and referral networks with professionalism and service excellence.
• Promote dining concepts and experiences while identifying opportunities to increase revenue through effective reservation management and upselling.
• Coordinate Private Dining Room bookings and monitor availability to ensure seamless execution.
• Support forecasting of seating occupancy and revenue for special events and peak periods.
• Collaborate with Marketing and Public Relations to support restaurant promotions and ensure accurate availability across all channels.
• Provide operational support to festive desk operations and assist with Food & Beverage operations when required.

What you bring:

• Preferably with a Diploma in Hospitality Management or its equivalent
• Minimum of 1 year of experience in customer service/call centre, preferably in the Hospitality/F&B industry
• Positive attitude and professional demeanor when interacting with guests and handling daily responsibilities
• Previous experience within Four Seasons (or a top luxury group) will be an advantage

What we offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires one with flexibility in scheduling and the ability to work on a rotating shift basis, including weekends and holidays.