Luxury Client Advisor & Brand Ambassador

BoF Careers; Singapore; Presencial; SGD 40.000 - 60.000; Jornada completa

Descripción de la vacante

Prada Group in Singapore seeks a Luxury Client Advisor to deliver an extraordinary client experience. You will guide clients through the Prada world, both in-store and online, while upholding brand values and driving sales.

You will foster long-term client relationships, capture data for personalized service, and participate in omni-channel initiatives, ensuring exceptional service and brand fidelity.

Formación

• Passion for human relations and sales.
• Problem solving, curiosity and interest in luxury/fashion, art and design.
• Experience of building a long-lasting relationship with clients.
• Being able to work in team as well as alone.
• Excellent communication and interpersonal skills.
• Passion and knowledge of the managed product category.

Responsabilidades

• Place the Customer at the center, creating a welcoming environment and strive to meet their needs with excellent service.
• Exceed individual sales targets and maximize own sales performances for store success.
• Meet KPI goals, ensuring high quality sales and customer service.
• Demonstrate extensive knowledge of Prada products, history, culture and DNA.
• Capture Customer data into the Company CRM to personalize future opportunities.
• Embrace and promote the Omni Channel mindset.
• Maintain knowledge of luxury fashion trends and competitors to discuss with customers.
• Resolve Client complaints liaising with line manager and Client Service team.
• Operate with care and respect for the products.
• Utilize Company digital tools to offer a complete luxury experience.
• Host and conduct customer appointments in person or virtually.
• Work with Back of House to support daily store operations and stock room.
• Comply with operational guidelines, stock procedures, security and reporting to head office.
• Be a team player and foster open communication, embracing diversity and inclusion.

Conocimientos

People skills

Sales mindset

Customer relationship

Teamwork

Communication

Product knowledge

Descripción del empleo

Prada Group in Singapore seeks a Luxury Client Advisor to deliver an extraordinary client experience. You will guide clients through the Prada world, both in-store and online, while upholding brand values and driving sales.

You will foster long-term client relationships, capture data for personalized service, and participate in omni-channel initiatives, ensuring exceptional service and brand fidelity.