Luxury Boutique Ops & CRM Strategist

Richemont Iberia SL; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Richemont Iberia SL is seeking an experienced Luxury Retail Operations professional to coordinate boutique operations, CRM-driven client engagement, and cross-channel e-commerce management. You will collaborate with multicultural teams and lead data-driven initiatives across the retail network.

You will bring 4+ years in luxury retail, strong PowerPoint/Excel skills, and a strategic, analytical mindset to improve processes, reporting, and client experiences.

Qualifications

• 4+ years of experience in the luxury commercial or retail industry.
• Experience in multicultural environments with multiple and diverse management stakeholders.
• Expert in Microsoft PowerPoint, Excel and high proficiency in Reporting tools.

Responsibilities

• Proactively collaborates with boutique teams to achieve operational excellence.
• Ensures all boutique team members are compliant with policies, SOPs and guidelines.
• Consolidates and prepares commission payouts monthly.
• Manages uniform for all boutiques (order approval, buffer stock, budget tracker).
• Supports onboarding of new hires including uniforms and system access.
• Coordinates operational needs of boutiques (air-conditioning servicing, pest control, floral arrangements).
• Supports planning and execution of boutique activations.
• Manage CRM tools and leverage capabilities for client interaction and data management.
• Monitor and analyse CRM KPIs and cross-channel trends to optimize retention, reactivation, engagement and conversion.
• Oversee integrated CRM campaigns and client communication across touchpoints for cohesive brand experience.
• Define omnichannel CRM guidelines to support customer engagement and acquisition strategies.
• Partner with boutique teams to strengthen clienteling and CRM adoption within stores.
• Manage all e-commerce orders and liaise with CRC to maximise cross-channel conversion.

Skills

PowerPoint

Excel

Reporting tools

Analytical skills

Data analysis

Stakeholder management

Strong communication

Education

Bachelor's degree

Tools

CRM tools

Job description

Richemont Iberia SL is seeking an experienced Luxury Retail Operations professional to coordinate boutique operations, CRM-driven client engagement, and cross-channel e-commerce management. You will collaborate with multicultural teams and lead data-driven initiatives across the retail network.

You will bring 4+ years in luxury retail, strong PowerPoint/Excel skills, and a strategic, analytical mindset to improve processes, reporting, and client experiences.