Regional Client Experience & Events Strategist

Richemont

Singapore

Hybrid

SGD 120,000 - 180,000

Full time

14 days+

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Job summary

Richemont Iberia SL is seeking a strategic leader to drive regional client experience across Southeast Asia and Oceania, elevating luxury moments beyond traditional retail. Reporting to the Regional Head of Brand Experience, you will translate global priorities into regionally resonant initiatives, collaborating with Events, CVE, Store VM, MCC and Commercial/Retail to deliver distinctive client moments.

Your role includes shaping regional strategy, client hospitality for events, and management

Qualifications

5–7 years of relevant experience in managing client engagement/experiences.
Deep sensitivity to local cultures across SEAO, translating them into relevant expressions.
Proven track record in shaping event hospitality and high-value client moments from end-to-end.
Curiosity for emerging cultural, artistic, experiential trends; passion for luxury brand experiences with refined aesthetics.
Highly organized with strong project management, budgeting, timelines and stakeholder management.
Analytical, with strong financial and commercial judgment.
Excellent interpersonal and communication skills; professional demeanor.
Willingness to travel 10–15%.

Responsibilities

Lead regional client experience strategy and governance across SEAO.
Shape client hospitality strategy for regional events and market-specific needs.
Monitor trends to build guidelines ensuring consistent delivery and relevance.
Provide hands-on guidance to markets on guest experience planning and execution.
Coordinate gifting strategies and manage regional gifting orders and investments.
Develop scalable regional approaches for special occasions, celebrations and cultural moments.