Lux Front Office & Concierge Executive | MOstay Perks

Mandarin Oriental; Singapore; On-site; SGD 27,900 - 39,060; Full time

Benefits offered by this job

Learning & Development Programs

Complimentary stay at hotel locations

Health and wellness programs

Retirement Plans

Job summary

A luxury hotel group is seeking a Guest Services Executive to join its Rooms team in Singapore. The role involves providing exceptional service to guests, managing room control, and ensuring guest satisfaction. Ideal candidates will hold a diploma in hospitality or related fields and possess excellent interpersonal skills. This position requires a fast-paced work environment commitment, including shift work during weekends and holidays. In return, the hotel offers unique development programs and wellness benefits.

Qualifications

• Candidate must possess at least a Diploma in a relevant field.
• Good communication and interpersonal skills are essential.
• Enjoys interacting with guests and is able to work in a fast-paced environment.

Responsibilities

• Provide efficient and courteous service in accordance with established standards.
• Manage room control and monitor guest requests.
• Attend to guests' inquiries, requests, and complaints.

Skills

Good communication and interpersonal skills

Enjoys interacting with guests

Ability to work in a fast-paced environment

Education

Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent

Job description

A luxury hotel group is seeking a Guest Services Executive to join its Rooms team in Singapore. The role involves providing exceptional service to guests, managing room control, and ensuring guest satisfaction. Ideal candidates will hold a diploma in hospitality or related fields and possess excellent interpersonal skills. This position requires a fast-paced work environment commitment, including shift work during weekends and holidays. In return, the hotel offers unique development programs and wellness benefits.