Senior Customer Service & Operations Executive

Land Transport Authority (LTA) Singapore

Singapore

On-site

SGD 38,000 - 70,000

Full time

2 days ago

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Job summary

Land Transport Authority (LTA) Singapore is seeking a Principal / Senior Executive / Executive (Customer Service Relations) to join our Customer Service team. You will provide comprehensive operational and frontline service support across multiple touchpoints.

You will handle customer feedback, manage service requests, prepare performance reports, collaborate with stakeholders, and ensure timely resolution.

Qualifications

Knowledge in any discipline.
Prior work experience in customer service.
Proficient in Microsoft Office applications.
Excellent organisational, communication, and interpersonal skills.
Meticulous and attentive to detail with strong analytical abilities.
Ability to work independently and as part of a team.
Proven ability to thrive in a fast-paced environment and handle multiple tasks.

Responsibilities

Handle customer feedback and enquiries professionally through multiple in-person and digital channels (including, but not limited to, telephone and written correspondence).
Manage service requests and online applications efficiently while ensuring high service standards.
Prepare regular performance reports and conduct audits when required.
Maintain smooth workflow and service excellence at various service touchpoints.
Collaborate with different stakeholders to resolve complex customer queries and enhance service delivery.
Monitor and follow up on customer interactions to ensure timely resolution.
Perform other duties and responsibilities as assigned based on evolving business needs.