[LTA-PT] DEPUTY/ MANAGER, TICKETIN EXPERIENCE, TICKETING STRATEGY & PROJECTS

Public Service Division; Singapore; On-site; SGD 78,000 - 134,000; Full time

Job summary

Public Service Division in Singapore seeks a Manager/ Deputy Manager, Ticketing Experience in Ticketing Strategy & Projects to shape the future of public transport ticketing, from policy creation to implementation.

You will analyze current ticketing strategies, advance the transition from Card-Based to Account-Based Ticketing, and collaborate with internal and external stakeholders to deliver a simple, efficient commuter experience while ensuring financial sustainability.

Qualifications

• 3–5 years’ experience in project management and/or policy.
• Strong analytical skills and the ability to translate data into actionable policy recommendations.
• Good written communication and interpersonal skills for effective collaboration and presentation.

Responsibilities

• Conduct in-depth analysis of existing ticketing strategies.
• Enhance ticketing experience and concession policy, to deliver simple and seamless ticketing experience for commuters.
• Collaborate with internal/external local/foreign stakeholders and partners to gather insights and ensure alignment with industry and public needs.
• Formulate and present recommendations to enhance financial sustainability and efficiency, including the transition from Card-Based Ticketing to Account-Based Ticketing system.
• Oversee the implementation of approved policies, working closely with relevant internal and external stakeholders.
• Monitor policy effectiveness, gather feedback and make adjustments as needed.

Skills

Project management

Policy analysis

Analytical skills

Written communication

Interpersonal skills

Job description

[What the role is]

[LTA-PT] Manager/ Deputy Manager, Ticketing Experience, Ticketing Strategy & Projects

[What you will be working on]

Join our dynamic team and be a self-driven player to lead in shaping the future of public transport ticketing from policy creation to implementation!

Responsibilities:

• Conduct in-depth analysis of existing ticketing strategies.

• Enhance ticketing experience and concession policy, to deliver simple and seamless ticketing experience for commuters.

• Collaborate with internal/external local/foreign stakeholders and partners to gather insights and ensure alignment with industry and public needs.

• Formulate and present recommendations to enhance financial sustainability and efficiency, including the transition from Card-Based Ticketing to Account-Based Ticketing system.

• Oversee the implementation of approved policies, working closely with relevant internal and external stakeholders.

• Monitor policy effectiveness, gather feedback and make adjustments as needed.

[What we are looking for]

• 3 – 5 years’ experience in project management and/or policy. Candidate with no prior work experience may apply.

• Strong analytical skills and the ability to translate data into actionable policy recommendations.

• Good written communication and interpersonal skills for effective collaboration and presentation.

• undefined

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment