Loyalty Programs Specialist – Customer Care & Rewards

CONNECT CENTRE PTE. LTD.; Singapore; On-site; SGD 33,000 - 45,000; Full time

Job summary

CONNECT CENTRE PTE. LTD. in Singapore is seeking a customer service professional to handle enquiries across calls, emails and webchats, providing accurate information on products, services and promotions.

You will assist loyalty programme members, resolve issues, maintain CRM records and stay updated with policy changes; the role requires teamwork, multitasking and fluency in more than one language.

Qualifications

• Minimum GCE O Level qualification or equivalent.
• Experience in customer service handling loyalty programmes is advantageous.
• Proficient in Microsoft applications (MS Office).
• Able to fluently speak more than one language.
• Able to work both independently and collaboratively with others.
• Able to multitask.

Responsibilities

• Attend to customer enquiries via calls, emails and webchats with accurate information.
• Assist customers with loyalty programme membership, rewards and points.
• Deliver quality service and resolve enquiries in line with service standards.
• Handle customer feedback and complaints professionally.
• Maintain accurate records of interactions in the CRM system.
• Keep abreast of programme updates, promotions and procedures.
• Identify recurring issues and flag for supervisor review.
• Perform other ad-hoc duties as assigned.

Skills

Multilingual

Customer service

Teamwork

Education

GCE O Level or equivalent

Tools

Microsoft Office

Job description

CONNECT CENTRE PTE. LTD. in Singapore is seeking a customer service professional to handle enquiries across calls, emails and webchats, providing accurate information on products, services and promotions.

You will assist loyalty programme members, resolve issues, maintain CRM records and stay updated with policy changes; the role requires teamwork, multitasking and fluency in more than one language.