Customer Loyalty Executive

CONNECT CENTRE PTE. LTD.; Singapore; On-site; SGD 33,000 - 45,000; Full time

Job summary

CONNECT CENTRE PTE. LTD. in Singapore is seeking a customer service professional to handle enquiries across calls, emails and webchats, providing accurate information on products, services and promotions.

You will assist loyalty programme members, resolve issues, maintain CRM records and stay updated with policy changes; the role requires teamwork, multitasking and fluency in more than one language.

Qualifications

• Minimum GCE O Level qualification or equivalent.
• Experience in customer service handling loyalty programmes is advantageous.
• Proficient in Microsoft applications (MS Office).
• Able to fluently speak more than one language.
• Able to work both independently and collaboratively with others.
• Able to multitask.

Responsibilities

• Attend to customer enquiries via calls, emails and webchats with accurate information.
• Assist customers with loyalty programme membership, rewards and points.
• Deliver quality service and resolve enquiries in line with service standards.
• Handle customer feedback and complaints professionally.
• Maintain accurate records of interactions in the CRM system.
• Keep abreast of programme updates, promotions and procedures.
• Identify recurring issues and flag for supervisor review.
• Perform other ad-hoc duties as assigned.

Skills

Multilingual

Customer service

Teamwork

Education

GCE O Level or equivalent

Tools

Microsoft Office

Job description

Responsibilities

• Attend to customer enquiries received through authorised communication channels (e.g. calls, emails and webchats) and provide accurate information on products, services, loyalty programmes, promotions and related matters.
• Assist customers with loyalty programme membership, rewards, points accumulation and redemption, account-related enquiries and basic troubleshooting of the loyalty mobile application.
• Deliver quality customer service and resolve customer enquiries effectively in accordance with established service standards and procedures.
• Handle customer feedback and complaints professionally and
• Maintain accurate and complete records of customer interactions and cases in the designated Customer Relationship Management (CRM) system.
• Keep abreast of programme updates, promotions, products, services and operational procedures to ensure accurate information is provided to customers.
• Identify recurring customer enquiries or service issues and highlight them to the relevant supervisor for further review.
• Perform any other ad-hoc duties as assigned.

Requirements

• Minimum GCE O Level qualification or equivalent
• Experience in customer service handling loyalty programmes are advantageous
• Proficient in relevant computer applications (Microsoft Applications)
• Able to fluently speak more than one language
• Able to work both independently and collaboratively with others
• Able to multitask

Other Information

• Monthly salary range of $3,000 to $4,000
• Official working hours are from 9.30am to 10pm
• Working 44-hours per week from Mondays to Sundays, including Public Holidays, on a monthly roster basis (to be discussed further during the interview)
• Workplace is in 203 Henderson Road, Singapore 159546