Loyalty Club Concierge & Guest Experience Lead

Marina Bay Sands; Singapore; On-site; SGD 2,800 - 3,600; Full time

Job summary

Marina Bay Sands in Singapore seeks an Executive Host for the Loyalty Club to deliver exceptional counter-service to loyalty guests and support membership enrollment. You will respond to programme inquiries and coordinate with various departments to ensure guest satisfaction.

The role requires Mandarin and English communication, a customer-focused mindset, and the ability to work rotating shifts, holidays and weekends. Training is provided for the right candidate.

Qualifications

• Secondary education preferred.
• Prior hospitality or customer service experience advantageous; training provided.
• Able to communicate with guests effectively in Mandarin and English.

Responsibilities

• Provide excellent service to loyalty programme guests at the Loyalty Club counters.
• Understand loyalty programmes and handle enquiries about programme information.
• Manage membership enrollment for Sands Rewards Club and Sands LifeStyle.
• Provide personalized service to Paiza LifeStyle members.
• Assist with events and promotions and coordinate with internal stakeholders.
• Adhere to company guidelines and perform ad-hoc duties as required.

Skills

Customer service

Team player

Problem solving

English & Mandarin

Education

Secondary education

Tools

Microsoft Windows

Word

Excel

Job description

Marina Bay Sands in Singapore seeks an Executive Host for the Loyalty Club to deliver exceptional counter-service to loyalty guests and support membership enrollment. You will respond to programme inquiries and coordinate with various departments to ensure guest satisfaction.

The role requires Mandarin and English communication, a customer-focused mindset, and the ability to work rotating shifts, holidays and weekends. Training is provided for the right candidate.