Executive Host, Loyalty Club (Counter Service)

Marina Bay Sands; Singapore; On-site; SGD 2,800 - 3,600; Full time

Job summary

Marina Bay Sands in Singapore seeks an Executive Host for the Loyalty Club to deliver exceptional counter-service to loyalty guests and support membership enrollment. You will respond to programme inquiries and coordinate with various departments to ensure guest satisfaction.

The role requires Mandarin and English communication, a customer-focused mindset, and the ability to work rotating shifts, holidays and weekends. Training is provided for the right candidate.

Qualifications

• Secondary education preferred.
• Prior hospitality or customer service experience advantageous; training provided.
• Able to communicate with guests effectively in Mandarin and English.

Responsibilities

• Provide excellent service to loyalty programme guests at the Loyalty Club counters.
• Understand loyalty programmes and handle enquiries about programme information.
• Manage membership enrollment for Sands Rewards Club and Sands LifeStyle.
• Provide personalized service to Paiza LifeStyle members.
• Assist with events and promotions and coordinate with internal stakeholders.
• Adhere to company guidelines and perform ad-hoc duties as required.

Skills

Customer service

Team player

Problem solving

English & Mandarin

Education

Secondary education

Tools

Microsoft Windows

Word

Excel

Job description

## Executive Host, Loyalty Club (Counter Service)Apply: Marina Bay Sands, Singapore: Full time: Posted Today: JR10005897**WE TAKE YOU ABOVE BEYOND**Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.**Job Responsibilities** • Provide excellent service to all Marina Bay Sands loyalty programme guests and assist them with their needs and requests. • Thoroughly understand the Marina Bay Sands loyalty programmes and respond to any enquiries regarding the programme information. • Manage the Loyalty Club Membership counters and assist with Sands Rewards Club and Sands LifeStyle membership enrollment. • Provide personalised service to all Paiza LifeStyle members. • Assist with Special Events and Promotions. • Work closely with stakeholders (such as Retailers, Retail Concierage, Transportation, Front Office, Cage, Table Games, etc.) on guests’ requests and feedback, and ensure that excellent guest satisfaction is achieved. • Ensure compliance to the organization’s guidelines and regulations when carrying out work duties. • Perform all other adhoc duties as and when required.**Job Requirements** Education & Certification • Secondary education preferred Experience • Prior experience in Hospitality or Customer Service will be advantageous • No experience required as training will be provided Other Prerequisites• Able to communicate with guests effectively in Mandarin, with fluency in English as successful candidate will be required to liaise with Mandarin speaking guests.• Customer-focused, excellent team player and possess good problem-solving skills. • Proficient in Microsoft Windows, Word and Excel. • Able to work on rotating shifts, public holidays and weekends.Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.