Assistant Operations Manager - Airport Lounge

AAPC SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Travel-related perks

Uniforms provided

Training and career development

Supportive and multicultural work env

Job summary

Accor, in partnership with a leading airline, operates the lounge at Changi Airport. We are seeking an Assistant Operations Manager who will oversee day-to-day lounge operations, ensuring service excellence, safety, and regulatory compliance.

The role requires strong leadership, hands-on coaching, and the ability to manage rosters, inventories, and guest issues while upholding luxury hospitality standards. Nights and weekends are part of the shift pattern.

Qualifications

• Minimum 5 years in hospitality or lounge operations.
• Strong leadership, organisational and communication skills.
• Food Hygiene certification required and maintained.

Responsibilities

• Lead and supervise daily Food & Beverage lounge operations with guest service focus.
• Manage team rostering and manpower allocation to meet operational needs.
• Train, coach, and develop team through onboarding and ongoing guidance.
• Maintain stock levels for food, beverage and amenities.
• Ensure compliance with hygiene, food safety and local regulations.
• Maintain menu and beverage knowledge to ensure consistent guest experience.
• Oversee lounge readiness and mise-en-place during operating hours.
• Address guest feedback and escalate service issues professionally.
• Drive service excellence and guest-centric culture.
• Support operational improvements, new projects, vendor management, audits.
• Monitor team performance and productivity to meet business objectives.

Skills

Leadership

Communication

Team development

Customer service

Shift flexibility

Education

Food Hygiene certification

Job description

Company Description
Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world.

Job Description
Accor is in partnership with one of the world’s leading airlines, manages the Lounge operations at Changi Airport. We are seeking a proactive and service-oriented Assistant Operations Manager to join our team. This role oversees the day-to-day operations of the lounge, ensuring smooth service delivery, operational efficiency and compliance with all safety and regulatory requirements. They will play a key role in upholding exceptional hospitality standards while ensuring seamless operational excellence throughout the Lounge.

Key Responsibilities

• Lead and supervise the daily Food & Beverage lounge operations, ensuring exceptional guest service standards at all times.
• Manage team rostering and manpower allocation to support operational requirements effectively.
• Train, coach, and develop team members through structured onboarding, on-the-job training, and performance guidance.
• Ensure all food, beverage, and amenity stock orders are maintained at optimal levels.
• Monitor compliance with hygiene, food safety, and presentation standards in accordance with company, airport, and local regulatory requirements.
• Ensure the team maintains strong menu and beverage knowledge to deliver a consistent guest experience.
• Oversee lounge readiness, ensuring all mise-en-place is completed and maintained throughout operational hours.
• Handle guest feedback and escalated service matters promptly and professionally.
• Drive service excellence by leading by example and fostering a guest-centric culture.
• Support operational improvement initiatives, new project implementations, vendor management, and departmental audits.
• Assist in monitoring team performance, productivity, and operational standards to achieve business objectives.

Qualifications

• Minimum 5 years of experience in hospitality or lounge operations, preferably in a supervisory or managerial role.
• Strong leadership, organisational, and communication skills required.
• Proven ability to inspire and develop teams in a luxury service environment.
• Excellent customer service mindset with attention to detail.
• Professional grooming, flexibility with shifts (including nights, weekends, public holidays).
• Food Hygiene certification required

Additional Information

• Competitive salary.
• Travel-related perks.
• Uniforms provided.
• Training and career development opportunities.
• Supportive and multicultural work environment.