Assistant Operations Manager - Lounge

Accor Lounge; Singapore; Presencial; SGD 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

5 day week

44 hours/week

Competitive benefits

Travel perks

Uniforms

Career development

Multicultural environment

Resumo da oferta

Accor Lounge, in partnership with a leading airline, seeks an Assistant Operations Manager to oversee daily lounge operations at Changi Airport. You will drive service excellence, manage rosters, train staff, monitor stock and hygiene, and ensure regulatory compliance while upholding luxury hospitality standards.

You will lead a guest-centric team in a 5-day week, 44-hour schedule, involving shifts including nights and weekends, with a focus on seamless guest experiences and continuous

Qualificações

• Minimum 5 years of experience in hospitality or lounge operations, preferably in a supervisory or managerial role.
• Strong leadership, organisational, and communication skills.
• Proven ability to inspire and develop teams in a luxury service environment.
• Excellent customer service mindset with attention to detail.
• Professional grooming, flexibility with shifts (including nights, weekends, public holidays).
• Food Hygiene certification required

Responsabilidades

• Lead and supervise the daily Food & Beverage lounge operations, ensuring exceptional guest service standards at all times.
• Manage team rostering and manpower allocation to support operational requirements effectively.
• Train, coach, and develop team members through structured onboarding, on-the-job training, and performance guidance.
• Ensure all food, beverage, and amenity stock orders are maintained at optimal levels.
• Monitor compliance with hygiene, food safety, and presentation standards in accordance with company, airport, and local regulatory requirements.
• Ensure the team maintains strong menu and beverage knowledge to deliver a consistent guest experience.
• Oversee lounge readiness, ensuring all mise-en-place is completed and maintained throughout operational hours.
• Handle guest feedback and escalated service matters promptly and professionally.
• Drive service excellence by leading by example and fostering a guest-centric culture.
• Support operational improvement initiatives, new project implementations, vendor management, and departmental audits.
• Assist in monitoring team performance, productivity, and operational standards to achieve business objectives.

Conhecimentos

Leadership

Hospitality ops

Guest service

Team development

Shift flexibility

Training & coaching

Descrição da oferta de emprego

Job Description

Accor is in partnership with one of the world’s leading airlines, manages the Lounge operations at Changi Airport. We are seeking a proactive and service-oriented Assistant Operations Manager to join our team. This role oversees the day-to-day operations of the lounge, ensuring smooth service delivery, operational efficiency and compliance with all safety and regulatory requirements. Theywill play a key role in upholding exceptional hospitality standards while ensuring seamless operational excellence throughout the Lounge.

Key Responsibilities

• Lead and supervise the daily Food & Beverage lounge operations, ensuring exceptional guest service standards at all times.

• Manage team rostering and manpower allocation to support operational requirements effectively.

• Train, coach, and develop team members through structured onboarding, on-the-job training, and performance guidance.

• Ensure all food, beverage, and amenity stock orders are maintained at optimal levels.

• Monitor compliance with hygiene, food safety, and presentation standards in accordance with company, airport, and local regulatory requirements.

• Ensure the team maintains strong menu and beverage knowledge to deliver a consistent guest experience.

• Oversee lounge readiness, ensuring all mise-en-place is completed and maintained throughout operational hours.

• Handle guest feedback and escalated service matters promptly and professionally.

• Drive service excellence by leading by example and fostering a guest-centric culture.

• Support operational improvement initiatives, new project implementations, vendor management, and departmental audits.

• Assist in monitoring team performance, productivity, and operational standards to achieve business objectives.
  

Qualifications

• Minimum 5 years of experience in hospitality or lounge operations,preferably in a supervisory or managerial role.

• Strong leadership, organisational, and communication skills required.

• Proven ability to inspire and develop teams in a luxury service environment.

• Excellent customer service mindset with attention to detail.

• Professional grooming, flexibility with shifts (including nights, weekends, public holidays).

• Food Hygiene certification required
  

Additional Information

• 5 day work week

• 44 hours per week

• Competitive benefits

• Travel-related perks.

• Uniforms provided.

• Training and career development opportunities.

• Supportive and multicultural work environment.