Logistics Specialist: Elevate Delivery & Customer Loyalty

cultivate; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading e-commerce startup in Singapore is looking for a Logistics Specialist to enhance customer relationships and oversee the delivery process. The role involves managing customer queries, resolving issues, and improving logistics performance to boost customer satisfaction and loyalty. Candidates should have a minimum of 2 years in customer-facing positions and a solid understanding of logistics operations. Strong communication skills and software competency are essential for success in this dynamic role.

Qualifications

• Minimum of 2 years of experience in customer-facing roles.
• Ability to problem-solve analytically and creatively.
• Strong initiative and sound judgment.

Responsibilities

• Handle customer queries and complaints appropriately.
• Support customers with subscription renewals and delivery issues.
• Analyze and improve logistics KPIs.

Skills

Customer service mindset

Interpersonal skills

Analytical problem-solving

Understanding of Supply Chain/Logistics

Software tools competency

Tools

CRM tools

Spreadsheets

Job description

A leading e-commerce startup in Singapore is looking for a Logistics Specialist to enhance customer relationships and oversee the delivery process. The role involves managing customer queries, resolving issues, and improving logistics performance to boost customer satisfaction and loyalty. Candidates should have a minimum of 2 years in customer-facing positions and a solid understanding of logistics operations. Strong communication skills and software competency are essential for success in this dynamic role.