Marine Logistics Customer Success Lead

Focal Search Pte Ltd; Singapore; On-site; SGD 33,480 - 55,800; Full time

Job summary

A logistics company in Singapore is seeking a Customer Success Executive to ensure timely processing of customer orders and reports. The role involves communicating with customers about their orders, analyzing operational issues for improvements, and maintaining accurate inventory records. Candidates with a diploma in business administration or logistics are preferred, although those with relevant experience are also welcome. Strong teamwork and customer service skills are essential.

Qualifications

• Ideally a diploma in business administration or logistics.
• Applicants without experience who possess relevant experience are welcome to apply.
• Team player with a focus on customer service.
• Product, system, and Microsoft Office expertise.

Responsibilities

• Ensure customer orders are processed on time.
• Submit reports according to customer timetables.
• Investigate operational incidents and suggest improvements.
• Maintain close communication with customers regarding orders.
• Ensure accurate invoice completion and documentation.
• Compile and calculate monthly KPI reports.

Skills

Customer service

Teamwork

Microsoft Office

System expertise

Education

Diploma in business administration or logistics

Job description

A logistics company in Singapore is seeking a Customer Success Executive to ensure timely processing of customer orders and reports. The role involves communicating with customers about their orders, analyzing operational issues for improvements, and maintaining accurate inventory records. Candidates with a diploma in business administration or logistics are preferred, although those with relevant experience are also welcome. Strong teamwork and customer service skills are essential.