Regional Customer Service & Logistics Lead

Platform&Co; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

A leading logistics company in Singapore is seeking a Senior Customer Service Officer to manage end-to-end order fulfillment across EMTR and SEA regions. This role involves ensuring strong performance in collaboration with 3PL partners while resolving customer inquiries and problems. Candidates should possess a diploma in a relevant field and at least 2 years of experience in customer service or logistics. Proficiency in English and Chinese, along with strong knowledge of SAP, is essential. This position is exclusively open to Singaporean citizens and Permanent Residents.

Qualifications

• Minimum 2 years experience in customer service, logistics, or supply chain operations.
• Proficient in English and Chinese.
• Strong working knowledge of SAP (OTC/SCM).

Responsibilities

• Manage end-to-end order-to-cash activities, including order fulfillment.
• Resolve complex service issues in a timely manner.
• Maintain accurate records and ensure compliance with regulations.

Skills

Customer service skills

Problem-solving skills

Service-oriented attitude

Strong communication skills

Education

Diploma in Business, Logistics, Supply Chain

Tools

SAP

Power BI

Job description

A leading logistics company in Singapore is seeking a Senior Customer Service Officer to manage end-to-end order fulfillment across EMTR and SEA regions. This role involves ensuring strong performance in collaboration with 3PL partners while resolving customer inquiries and problems. Candidates should possess a diploma in a relevant field and at least 2 years of experience in customer service or logistics. Proficiency in English and Chinese, along with strong knowledge of SAP, is essential. This position is exclusively open to Singaporean citizens and Permanent Residents.