Logistics Specialist: Customer Care, Inventory & KPI Driver

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

PEOPLE PROFILERS PTE. LTD. in Singapore seeks a logistics-focused professional to ensure accurate order processing, timely reporting, and proactive issue resolution. You will work closely with customers, manage inventory, and support billing and KPI reporting.

The role emphasizes customer service, MS Office proficiency, and familiarity with WMS systems, with additional responsibilities around cycle counts and audits.

Qualifications

• Experience in logistics or order processing is preferred.
• Proficient in MS Office and basic reporting.
• Familiarity with warehouse management systems (WMS) is a plus.

Responsibilities

• Ensure customer orders are processed accurately and timely.
• Submit reports promptly per schedules.
• Investigate operational incidents and propose improvements.
• Liaise with customers to resolve order/shipment issues and provide updates.
• Conduct cycle counts and maintain audit trails.
• Reconcile stock discrepancies and manage inventory in WMS.
• Complete all billing activities with proper documentation.
• Collate and compute monthly KPI reports and maintain accuracy.
• Strive to achieve KPI targets and suggest improvements when needed.

Skills

Customer service orientation

MS Office skills

Product and system knowledge

Job description

PEOPLE PROFILERS PTE. LTD. in Singapore seeks a logistics-focused professional to ensure accurate order processing, timely reporting, and proactive issue resolution. You will work closely with customers, manage inventory, and support billing and KPI reporting.

The role emphasizes customer service, MS Office proficiency, and familiarity with WMS systems, with additional responsibilities around cycle counts and audits.