Senior Logistics Operations Lead — Warehouse & Client Care

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 67,000 - 112,000; Full time

Benefits offered by this job

Competitive remuneration package

Job summary

People Profilers Pte Ltd in Singapore is seeking an experienced Logistics Operations Lead to oversee warehouse and office staff, ensuring smooth daily operations and steady service levels.

You will drive inventory accuracy with cycle counts, plan manpower deployment, manage the customer interface and KPIs, ensure Customs compliance, and partner with HR on staffing and performance, in a fast-paced, compliant environment.

Qualifications

• Diploma/Degree in Logistics, Supply Chain, Business, or related discipline.
• 3-5 years of logistics/warehouse operations experience, with proven experience managing a team of at least 12-15 headcount.
• Proficient in SAP (WM/MM or equivalent systems) for inventory and operational transactions.
• Strong customer-facing skills - confident, responsive, and able to manage stakeholders effectively
• Good understanding of warehouse operations, inventory control, and compliance requirements.
• Proven ability to manage a small team and drive performance outcomes.
• Able to work in a fast-paced, dynamic environment with strong problem-solving skills.

Responsibilities

• Lead and manage a warehouse and office team to ensure smooth daily operations.
• Oversee operational execution to ensure service levels, lead times, and customer KPIs are consistently achieved.
• Act as the key customer interface, handling operational queries, resolving issues promptly, and maintaining strong customer relationships with a proactive and solution-oriented mindset.
• Ensure compliance with Customs regulations and bonded/controlled goods requirements.
• Maintain accurate inventory control and accountability, including cycle counts and annual stock takes.
• Plan and optimize manpower deployment to meet operational demands and productivity targets.
• Monitor team discipline, attendance, and performance, including tracking of lateness and medical leave.
• Manage purchase requisitions, documentation, and operational records in a timely and accurate manner.
• Drive resolution of QEHS and operational non-compliances, ensuring corrective and preventive actions are implemented.
• Partner closely with HR on manpower matters, employee relations, and workforce planning.
• Identify and implement process improvements to enhance productivity, efficiency, and service quality.

Skills

Team leadership

Customer engagement

Stakeholder management

Communication skills

Education

Diploma/Degree in Logistics, Supply Chain, Business, or related discipline

Tools

SAP (WM/MM)

Job description

People Profilers Pte Ltd in Singapore is seeking an experienced Logistics Operations Lead to oversee warehouse and office staff, ensuring smooth daily operations and steady service levels.

You will drive inventory accuracy with cycle counts, plan manpower deployment, manage the customer interface and KPIs, ensure Customs compliance, and partner with HR on staffing and performance, in a fast-paced, compliant environment.