Logistics Operations & Customer Experience Specialist

Private Advertiser

Singapore

On-site

SGD 40,000 - 60,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Inker Logistics Pte Ltd in Singapore is seeking an experienced Operations and Customer Service professional to join our team in Kampong Ubi. This full-time role connects logistics operations with client service, handling inquiries promptly and maintaining efficient day-to-day workflows.

You will coordinate shipments, process documentation, and support invoicing and data entry while collaborating with drivers and warehouse staff to deliver outstanding service and reliable logistics performance.

Qualifications

Proven experience in administrative support, operations or customer service roles in logistics.
Strong organizational and multitasking abilities.
Excellent written and verbal communication skills.

Responsibilities

Handle customer inquiries via phone and email with timely responses.
Process and coordinate logistics documentation, tracking, invoicing, and orders.
Maintain operational records and data across departments.
Coordinate shipments, liaise with drivers and warehouse staff.
Monitor customer accounts and address service concerns.
Prepare reports on operational metrics and customer service performance.
Assist with scheduling, filing, and data entry.
Collaborate with internal teams to resolve issues and improve delivery.