Operation and customer service

Private Advertiser; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Inker Logistics Pte Ltd in Singapore is seeking an experienced Operations and Customer Service professional to join our team in Kampong Ubi. This full-time role connects logistics operations with client service, handling inquiries promptly and maintaining efficient day-to-day workflows.

You will coordinate shipments, process documentation, and support invoicing and data entry while collaborating with drivers and warehouse staff to deliver outstanding service and reliable logistics performance.

Qualifications

• Proven experience in administrative support, operations or customer service roles in logistics.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Handle customer inquiries via phone and email with timely responses.
• Process and coordinate logistics documentation, tracking, invoicing, and orders.
• Maintain operational records and data across departments.
• Coordinate shipments, liaise with drivers and warehouse staff.
• Monitor customer accounts and address service concerns.
• Prepare reports on operational metrics and customer service performance.
• Assist with scheduling, filing, and data entry.
• Collaborate with internal teams to resolve issues and improve delivery.

Skills

Administrative experience

Customer service

Operations coordination

Multitasking

Communication skills

Microsoft Office

Logistics software

Tools

Logistics management systems

Job description

About the role

Inker Logistics Pte Ltd is seeking a dynamic Operation and Customer Service professional to join our team in Kampong Ubi, Central Region. This is a full-time position that plays a crucial role in ensuring smooth operational workflows and delivering exceptional customer experiences. You will be the vital link between our logistics operations and our valued clients, ensuring that all customer inquiries are handled promptly and professionally whilst maintaining the efficiency of our day-to-day operations. This role is fundamental to our commitment to outstanding service delivery and operational excellence.

Key responsibilities

• Handle customer inquiries and requests via phone, email, and other communication channels, providing timely and accurate responses
• Process and coordinate logistics documentation, including shipment tracking, invoicing, and order management
• Maintain and update operational records and databases to ensure accurate information flow across departments
• Support the coordination of shipments and deliveries, liaising between customers, drivers, and warehouse staff
• Monitor customer accounts and proactively address any service concerns or complaints
• Prepare reports on operational metrics and customer service performance
• Assist with administrative tasks such as scheduling, filing, and data entry
• Collaborate with internal teams to resolve operational issues and improve service delivery
• Ensure compliance with company policies and procedures in all customer interactions

What we're looking for

• Proven experience as an Administrative Assistant, Operations Support or Customer Service Representative, preferably in the logistics or transportation industry
• Strong organisational and multitasking abilities with the capacity to manage multiple priorities simultaneously
• Excellent communication skills, both written and verbal, with the ability to interact professionally with clients and colleagues
• Proficiency in Microsoft Office applications and familiarity with logistics management systems or similar software
• Attention to detail and accuracy in data entry and documentation
• Customer-focused mindset with a commitment to providing high-quality service
• Problem-solving skills and the ability to work independently as well as part of a team
• Flexibility and willingness to adapt to changing business needs
• Relevant certifications in customer service or administrative management are preferred but not essential

What we offer

At Inker Logistics Pte Ltd, we value our employees and are committed to creating a supportive and rewarding work environment. We offer competitive remuneration packages commensurate with experience and performance. Our benefits include opportunities for professional development and career progression within a growing logistics company. We foster a collaborative workplace culture where your contributions are recognised and valued. We also provide a flexible approach to working arrangements where possible and maintain a focus on employee wellbeing and work-life balance.

About us

Inker Logistics Pte Ltd is a dedicated logistics provider committed to delivering reliable, efficient, and customer-centric solutions in the transportation and logistics sector. With our base in the Central Region, we pride ourselves on our operational excellence and strong relationships with our clients. Our team is driven by a commitment to innovation and continuous improvement, ensuring we meet the evolving needs of the market. We believe in fostering a workplace where talented individuals can grow, contribute meaningfully, and be part of a company that makes a real difference in the logistics industry.