Logistics Customer Service Specialist – Shipments & Docs

EASTRANS LINES (S) PTE LTD; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

EASTRANS LINES (S) PTE LTD is seeking a responsible Customer Service Executive to manage inquiries and coordinate shipment operations for import, export, and local deliveries. The role emphasizes attention to detail and proactive communication to ensure smooth logistics processes.

The successful candidate will handle daily customer service tasks, liaise with carriers and internal teams, process essential shipping documents, and monitor shipments to provide timely updates.

Qualifications

• Minimum 2 years of experience in shipping, forwarding or logistics.
• Diploma in Logistics, Supply Chain, Business, or related field.
• Proficient in Microsoft Office and good communication.

Responsibilities

• Handle daily customer service operations for import, export, and local shipments.
• Coordinate with customers, carriers, transporters, and internal teams.
• Process shipping documentation (Bill of Lading, Delivery Orders, invoices).
• Monitor shipment status and provide timely updates to customers.
• Resolve shipment issues, delays and discrepancies efficiently.
• Ensure compliance with shipping regulations and company procedures.
• Maintain accurate records and documentation.

Skills

Attention to detail

Communication skills

Coordination

Independent work

Education

Diploma in Logistics, Supply Chain, Business, or related field

Tools

Microsoft Office

Freight management systems

TradeNet

Job description

EASTRANS LINES (S) PTE LTD is seeking a responsible Customer Service Executive to manage inquiries and coordinate shipment operations for import, export, and local deliveries. The role emphasizes attention to detail and proactive communication to ensure smooth logistics processes.

The successful candidate will handle daily customer service tasks, liaise with carriers and internal teams, process essential shipping documents, and monitor shipments to provide timely updates.