Customer Service Executive (Shipping / Logistics)

EASTRANS LINES (S) PTE LTD; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

EASTRANS LINES (S) PTE LTD is seeking a responsible Customer Service Executive to manage inquiries and coordinate shipment operations for import, export, and local deliveries. The role emphasizes attention to detail and proactive communication to ensure smooth logistics processes.

The successful candidate will handle daily customer service tasks, liaise with carriers and internal teams, process essential shipping documents, and monitor shipments to provide timely updates.

Qualifications

• Minimum 2 years of experience in shipping, forwarding or logistics.
• Diploma in Logistics, Supply Chain, Business, or related field.
• Proficient in Microsoft Office and good communication.

Responsibilities

• Handle daily customer service operations for import, export, and local shipments.
• Coordinate with customers, carriers, transporters, and internal teams.
• Process shipping documentation (Bill of Lading, Delivery Orders, invoices).
• Monitor shipment status and provide timely updates to customers.
• Resolve shipment issues, delays and discrepancies efficiently.
• Ensure compliance with shipping regulations and company procedures.
• Maintain accurate records and documentation.

Skills

Attention to detail

Communication skills

Coordination

Independent work

Education

Diploma in Logistics, Supply Chain, Business, or related field

Tools

Microsoft Office

Freight management systems

TradeNet

Job description

Eastrans Lines is seeking a responsible and detail-oriented Customer Service Executive to manage customer inquiries and coordinate shipment operations for import, export, and local deliveries.

Key Responsibilities

• Handle daily customer service operations for import, export, and local shipments
• Coordinate with customers, carriers, transporters, and internal teams
• Process shipping documentation (e.g. Bill of Lading, Delivery Orders, invoices)
• Monitor shipment status and ensure timely updates to customers
• Resolve shipment issues, delays, and discrepancies efficiently
• Ensure compliance with shipping regulations and company procedures
• Maintain accurate records and documentation

Requirements

• Minimum2 years of experience in shipping / freight forwarding / logistics industry
• Basic knowledge of import/export procedures and documentation
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Good communication and coordination skills
• Able to work independently and in a fast-paced environment

Education & Qualifications

• MinimumDiploma in Logistics, Supply Chain, Business, or related field
• Candidates with relevant working experience may be considered in lieu of formal qualifications

Preferred Skills (Optional but Good to Include)

• Experience with TradeNet submission
• Knowledge of local customs regulations
• Familiar with freight management systems

Other Information

• 5-day work week
• office located at Pasir Panjang