Logistics & Customer Service Executive

EMPLIFI PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Scanteak, a leading furniture retailer, is seeking a Logistics Lead to manage daily operations, optimize routes, and coordinate with regional partners to ensure efficient delivery and top-tier customer service in a fast-growing retail environment.

The role requires 3–5 years in logistics, plus experience supervising remote teams and strong cross-functional communication across departments and countries.

Qualifications

• 3-5 years hands-on experience in logistics operations, fleet routing, or warehouse customer service.
• Experience supervising remote or regional teams.
• Degree in Supply Chain Management, Logistics, Business Administration, or related field.
• Strong cross-departmental communication, problem-solving, and stakeholder management skills.
• Multilingual communication skills: Malay, English, Chinese.

Responsibilities

• Plan and oversee daily logistics operations, including route planning, dispatch scheduling, and monitoring delivery efficiency.
• Serve as the primary liaison for delivery drivers to resolve delivery issues and ensure on-time product distribution.
• Lead and guide a team of 3 Customer Service Representatives to maintain high-resolution rates and SOP adherence.
• Coordinate with the Malaysia Logistics Admin team to streamline documentation, inventory tracking, and cross-border schedules.
• Collaborate with retail outlets, warehouse teams, procurement, and corporate departments to fulfill logistics needs.
• Monitor stock flow and delivery discrepancies using internal WMS/ERP systems to generate reports and improve logistics processes.

Skills

Logistics operations

Team leadership

Cross-functional coordination

Stakeholder management

Multilingual communication

Education

Bachelor's degree in SCM or related field

Tools

Sage CRM

WMS-Lite

Job description

Company Overview

Scanteak is an award-winning furniture retailer with over 145 stores across Singapore, Taiwan, Brunei, and Japan. We are expanding locally and regionally and seek talented, growth-oriented candidates to join our dynamic team.

Job Summary

Lead and optimize daily logistics operations, manage cross-functional teams, and coordinate with regional partners to ensure efficient delivery and customer service excellence in a fast-growing retail environment.

Responsibilities

• Plan and oversee daily logistics operations, including route planning, dispatch scheduling, and monitoring delivery efficiency to meet service standards
• Serve as the primary liaison for delivery drivers to resolve delivery issues promptly and ensure on-time product distribution
• Lead and guide a team of 3 Customer Service Representatives to maintain high-quality resolution rates and adherence to SOPs
• Coordinate with the Malaysia Logistics Admin team to streamline documentation, inventory tracking, and cross-border logistics schedules
• Collaborate with retail outlets, warehouse teams, procurement, and corporate departments to fulfill logistics requirements efficiently
• Monitor stock flow and delivery discrepancies using internal WMS/ERP systems to generate reports and improve logistics processes

Preferred competencies and qualifications

• 3-5 years of hands-on experience in logistics operations, fleet routing, or warehouse customer service, preferably in retail or home furnishing
• Proficiency in Sage CRM or WMS-Lite systems and understanding of route planning logic
• Proven experience supervising and managing remote or regional teams
• Degree in Supply Chain Management, Logistics, Business Administration, or related field
• Strong cross-departmental communication, problem-solving, and stakeholder management skills
• Multilingual communication skills to engage diverse stakeholders effectively:
• Malay for coordination with warehouse personnel
• English for liaising with customer service teams in the Philippines
• Chinese for direct customer communication and handling escalated inquiries