Logistics & Commercial Manager

Private Advertiser; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Private Advertiser in Singapore seeks an experienced Logistics & Commercial Manager to oversee and grow its logistics business, combining business development, customer management and operational leadership. You will drive revenue growth, manage key customers, and lead a team to deliver efficient, reliable, and profitable logistics services.

You will work closely with the operations team to translate customer requirements into practical solutions, monitor KPIs, and continuously improve processes

Qualifications

• Diploma or Degree in Logistics, Supply Chain Management, Business or related discipline.
• 5–10 years of relevant experience in freight, logistics, shipping, transportation or related industries.
• At least 3 years in a managerial capacity.
• Proven experience in logistics sales, business development or commercial account management.
• Strong understanding of logistics operations and the ability to translate customer requirements into practical operational solutions.
• Experience in leading and managing an operations team.

Responsibilities

• Commercial & Business Development: Develop and grow the logistics business through new customer acquisition and existing account development.
• Commercial & Business Development: Identify new business opportunities and develop logistics solutions based on customer requirements.
• Commercial & Business Development: Manage key customer relationships and serve as the main point of contact for commercial matters.
• Commercial & Business Development: Prepare and negotiate quotations, proposals and service agreements.
• Commercial & Business Development: Drive revenue growth while maintaining healthy margins and profitability.
• Logistics Operations: Oversee day-to-day logistics operations and ensure timely and efficient service delivery.
• Logistics Operations: Coordinate cargo movement, transportation, handling, storage and related logistics activities.
• Lead the operations team to resolve issues and optimize resource usage.
• Customer & Stakeholder Management: Develop and maintain strong relationships with customers, partners, freight forwarders, carriers and vendors.
• Systems, KPI & Reporting: Ensure use of tracking, ERP and asset management systems; monitor KPIs and provide reports.
• Continuous Improvement: Identify opportunities to improve productivity, efficiency and cost effectiveness; implement best practices.

Skills

Logistics management

Business development

Sales & negotiations

Customer relationship management

People leadership

Operations coordination

ERP systems

Education

Diploma or Degree in Logistics, Supply Chain Management, Business or related

Tools

ERP systems

Tracking systems

Asset management systems

Microsoft Office

Job description

A well-established company is seeking an experienced Logistics & Commercial Manager to oversee and grow its logistics business.

The role combines business development, customer management and operational leadership. You will be responsible for developing new business opportunities, managing key customers and stakeholders, while leading a team to ensure efficient, reliable and profitable logistics operations.

Key Responsibilities

Commercial & Business Development

• Develop and grow the logistics business through new customer acquisition and existing account development.

• Identify new business opportunities and develop logistics solutions based on customer requirements.

• Manage key customer relationships and serve as the main point of contact for commercial matters.

• Prepare and negotiate quotations, proposals and service agreements.

• Drive revenue growth while maintaining healthy margins and profitability.

• Develop and strengthen the company's logistics value proposition.

• Monitor market trends and customer requirements to identify potential business opportunities.

Logistics Operations

• Oversee day-to-day logistics operations and ensure timely and efficient service delivery.

• Coordinate cargo movement, transportation, handling, storage and related logistics activities.

• Work closely with the operations team to resolve operational issues and customer requirements.

• Ensure effective utilization of manpower, equipment and other operational resources.

• Maintain high standards of service quality, safety and operational efficiency.

Team Leadership

• Lead, coach and develop the logistics operations team.

• Manage manpower planning, work allocation and team performance.

• Strengthen team competency and improve operational processes.

• Establish and maintain effective SOPs and working procedures.

• Provide guidance to the team in handling operational challenges and customer escalations.

Customer & Stakeholder Management

• Develop and maintain strong relationships with customers, logistics partners, freight forwarders, carriers, agents and vendors.

• Coordinate with internal and external stakeholders to ensure smooth execution of logistics activities.

• Manage customer expectations, service issues and escalations.

• Negotiate with vendors and service providers to achieve competitive rates and reliable service levels.

Systems, KPI & Reporting

• Ensure effective use of logistics tracking, ERP and asset management systems.

• Ensure accurate and timely recording of logistics activities and customer assets.

• Monitor KPIs covering operational efficiency, service quality, customer satisfaction, resource utilization and profitability.

• Provide regular performance reports and recommendations to management.

Continuous Improvement

• Identify opportunities to improve productivity, efficiency and cost effectiveness.

• Review and improve existing logistics processes and workflows.

• Implement best practices and appropriate process improvements.

• Identify operational risks and develop appropriate contingency measures.

Requirements

• Diploma or Degree in Logistics, Supply Chain Management, Business or a related discipline.

• 5–10 years of relevant experience in freight, logistics, shipping, transportation or related industries.

• At least 3 years in managerial capacity

• Proven experience in logistics sales, business development or commercial account management.

• Strong understanding of logistics operations and the ability to translate customer requirements into practical operational solutions.

• Experience in leading and managing an operations team.

• Strong commercial acumen with a good understanding of pricing, margins and profitability.

• Strong customer relationship management, negotiation and stakeholder management skills.

• Good analytical and problem-solving abilities.

• Strong communication and interpersonal skills.

• Proficient in Microsoft Office and familiar with logistics, ERP, tracking or asset management systems.

• Comfortable working in a hands-on, fast-paced and operational environment.

Experience in shipping, maritime logistics, project logistics or other specialized freight sectors will be an advantage.

The Ideal Candidate

We are looking for someone who is commercially driven, operationally strong and confident in managing people.

You should have the ability to win and retain customers while understanding how the operation needs to deliver what has been sold. This role requires someone who is comfortable engaging customers and stakeholders, negotiating commercially, and at the same time getting involved with the operations team when issues need to be resolved.

The successful candidate should be hands-on, energetic, adaptable and comfortable taking ownership, rather than being purely sales-focused or purely operational.

Candidates with a strong combination of logistics sales/business development and logistics operations experience are encouraged to apply.