Logistic Coordinator

SPIRAL TRANSPORTATION & SERVICES PTE LTD; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

SPIRAL TRANSPORTATION & SERVICES PTE LTD is seeking a customer service professional in Singapore to support shipment and delivery enquiries. You will coordinate with customers, coordinate with internal teams and external contractors, and ensure timely processing of job orders and accurate instructions.

The ideal candidate holds a Diploma or equivalent with about 2 years of related experience and demonstrates strong communication, problem-solving, and organizational skills.

Qualifications

• Diploma holder or equivalent with 2 years of work experience.
• Good phone etiquette, problem solving, good communication and organization skills.
• Able to work independently and resolve issues arising from late deliveries, customer complaints, etc.

Responsibilities

• Coordinate with customers on shipment and delivery enquiries.
• Provide prompt and professional attention to all customer requests or problems.
• Process all job orders into the system promptly and accurately.
• Generate job instructions to relevant operations team accordingly to customer’s request correctly and on time.
• Liaise with different internal departments & external contractors when required.
• Pre-plan operations such as container trucking forImport and Export shipments and arrange special equipment as needed.
• Timely monitoring and update of vessel details via Port net.
• Build and maintain good rapport with customers to fulfil their requirements.
• Respond to emails, phone calls, and other forms of correspondence.
• Prepare job sheets for accounts to generate customers invoices.

Skills

Customer service

Logistics coordination

Communication

Problem solving

Organization

Education

Diploma or equivalent

Job description

Responsibilities

• Coordinate with customers on shipment and delivery enquires
• Providing prompt and professional attention to all their requests or problems
• Process all job orders into the system promptly and accurately
• Generate job instructions to relevant operations team accordingly to customer's request correctly and on timely
• Liaise with different internal department & external contractor when required
• Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes
• Timely monitoring and update of vessel details via Port net
• Build and maintain good rapport with customers to fulfil their requirement
• Respond to emails, phone calls, and other forms of correspondence.
• Prepare job sheets for account's department to generate customers' invoices

Job Requirements

• Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage
• Diploma holder or its equivalent with 2 years of work experience
• Good phone etiquette, problem solving, good communication and organization skills
• Able to work independently and resolve issues arising from late deliveries, customer complaints, etc..
• Customer service oriented, team player with initiative and willing to take on responsibilities
• Ability to respond to ad-hoc and urgent demand on timely and professionally