Lodging Systems Operations Manager

CapitaLand Investment Limited; Singapore; Sur place; SGD 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Training and development

Subsidised Ascott rates

Staff volunteerism

Wellness programmes

Résumé du poste

CapitaLand Investment Limited, headquartered in Singapore, seeks an experienced hospitality technology operations professional to own lodging systems (PMS/CRS), manage incidents and service requests, and coordinate vendor-driven improvements. You will work with properties and regional teams to uphold system standards and drive continuous improvement.

The role covers governance, documentation, and onboarding of new properties, with a focus on data integrity, integrations (APIs/XML/JSON), and

Qualifications

• Degree or Diploma in Information Systems, Hospitality Technology, Computer Science, or a related discipline.
• Minimum 4 years of experience in hospitality technology, application support, hotel systems operations, or a similar technology environment.
• Hands-on experience supporting hospitality platforms such as PMS, CRS, channel management, distribution, or related lodging systems.
• Strong knowledge of incident management, operational support, system configurations, and vendor management.
• Experience monitoring service levels, support performance, and operational metrics.
• Good understanding of system integrations and structured data concepts such as APIs, JSON, and XML.

Responsabilités

• Serve as the primary operational owner for lodging systems, including PMS, CRS, distribution platforms, channel managers, and related applications.
• Manage incidents, service requests, escalations, and operational issues, ensuring timely resolution and adherence to service levels.
• Guide properties and regional teams on support processes, system standards, configuration requests, and best practices.
• Coordinate with vendors and internal stakeholders to resolve configuration, integration, data, and operational challenges.

Connaissances

Incident management

Vendor management

Stakeholder management

Analytical thinking

Communication skills

Independent work

Formation

Degree or Diploma in Information Systems, Hospitality Technology, Computer Science, or related discipline

Outils

PMS (Property Management System)

CRS

Channel management

APIs

XML/JSON

Description du poste

CapitaLand Investment Limited, headquartered in Singapore, seeks an experienced hospitality technology operations professional to own lodging systems (PMS/CRS), manage incidents and service requests, and coordinate vendor-driven improvements. You will work with properties and regional teams to uphold system standards and drive continuous improvement.

The role covers governance, documentation, and onboarding of new properties, with a focus on data integrity, integrations (APIs/XML/JSON), and