Executive, Digital & Technology (Lodging Systems)

The Ascott Limited; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

The Ascott Limited, a leading global hospitality company, is seeking an IT Operations Associate to support day-to-day operations and the stability of our lodging technology platforms, including PMS and CRS. You will collaborate with business users, regional IT teams, and vendors to ensure smooth system operations and timely issue resolution.

Based in Singapore, this role emphasizes monitoring, governance, documentation, and continuous improvement across lodging systems with opportunities to

Qualifications

• Degree or Diploma in Information Systems, Hospitality Technology, Computer Science, or a related discipline.
• 1-3 years of experience in hospitality technology, application support, hotel systems operations, or a similar technology environment.
• Familiarity with hospitality platforms such as PMS, CRS, channel management, distribution, or related lodging systems.
• Experience supporting incidents, service requests, operational issues, or vendor-managed applications.
• Good analytical, problem-solving, and communication skills with strong organisational abilities.
• Exposure to testing activities, system releases, and enhancement projects would be advantageous.

Responsibilities

• Coordinate and track incidents, service requests, operational queries, and escalations for assigned lodging systems.
• Monitor support queues, ticket aging, SLA performance, and recurring operational issues.
• Provide guidance to properties and regional teams on support processes, system usage, and operational best practices.
• Work with vendors and internal stakeholders to support the resolution of system, integration, and operational issues.
• Assist in evaluating enhancement requests and documenting business requirements.
• Participate in testing activities for system fixes, upgrades, releases, and configuration changes.
• Support the onboarding of new properties, including system readiness, validation, and post-go-live support.
• Contribute to identifying process and system improvement opportunities through trend and issue analysis.

Skills

Analytical skills

Problem-solving

Communication

Organisational skills

Collaboration

Education

Degree or Diploma in Information Systems, Hospitality Technology, Computer Science

Tools

PMS

CRS

Channel management

APIs

JSON

XML

Job description

Extension of contract is subjected to business needs and individual’s performance.

About Us

The Ascott Limited (Ascott) is a leading global hospitality company with over 1,000 properties across more than 230 cities in over 40 countries. Our diverse portfolio spans serviced residences, hotels, resorts, social living spaces and branded residences under award-winning brands including Ascott, Citadines, lyf, Oakwood Premier, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Adoor Apartment, Adoor Suites, Fox, Harris, POP!, Preference, Quest, Vertu and Yello.

Part of CapitaLand Investment, one of Asia's leading real asset managers, Ascott is committed to delivering meaningful guest experiences while driving growth through innovation, brand excellence and customer-centricity.

The Opportunity

The candidate supports the day-to-day operations, stability, and enhancement of Ascott's hospitality technology platforms, including Property Management Systems (PMS), Central Reservation Systems (CRS), and related lodging applications.

Working closely with business users, regional IT teams, technology partners, and vendors, you will help ensure smooth system operations, effective issue resolution, and continuous improvement across our lodging systems landscape.

KEY RESPONSIBILITIES

System Operations & Support

• Coordinate and track incidents, service requests, operational queries, and escalations for assigned lodging systems.
• Monitor support queues, ticket aging, SLA performance, and recurring operational issues.
• Provide guidance to properties and regional teams on support processes, system usage, and operational best practices.
• Work with vendors and internal stakeholders to support the resolution of system, integration, and operational issues.
• Assist in evaluating enhancement requests and documenting business requirements.
• Participate in testing activities for system fixes, upgrades, releases, and configuration changes.
• Support the onboarding of new properties, including system readiness, validation, and post-go-live support.
• Contribute to identifying process and system improvement opportunities through trend and issue analysis.

Governance & Documentation

• Maintain SOPs, knowledge articles, user guides, and operational documentation.
• Support monitoring of integrations between lodging systems and connected platforms.
• Assist in the preparation of operational reports, vendor reviews, service metrics, and stakeholder updates.

REQUIREMENTS

• Degree or Diploma in Information Systems, Hospitality Technology, Computer Science, or a related discipline.
• 1-3 years of experience in hospitality technology, application support, hotel systems operations, or a similar technology environment.
• Familiarity with hospitality platforms such as PMS, CRS, channel management, distribution, or related lodging systems.
• Experience supporting incidents, service requests, operational issues, or vendor-managed applications.
• Basic understanding of system integrations and structured data concepts such as APIs, JSON, and XML.
• Exposure to testing activities, system releases, and enhancement projects would be advantageous.
• Good analytical, problem-solving, and communication skills.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• Proactive, accountable, and able to work collaboratively with business users, technology teams, and external partners.