Manager, Digital & Technology (Lodging Systems)

Ascott International Management (2001) Pte Ltd; Singapore; Vor Ort; SGD 110.000 - 140.000; Vollzeit

Benefits dieser Stelle

Comprehensive medical coverage

Training and development opportunities

Subsidised rates at Ascott servicedres

Wellness programmes

Staff volunteerism

Zusammenfassung

Ascott International Management (2001) Pte Ltd is seeking an experienced Hospitality Technology Operations lead to own lodging systems such as PMS and CRS, manage incidents, and work with vendors to ensure smooth service delivery.

The role requires 4+ years in hospitality tech, strong incident and vendor management skills, and the ability to coordinate with regional teams. Job may involve cross-functional collaboration and continuous improvement initiatives within a hospitality tech stack.

Qualifikationen

• Degree or Diploma in Information Systems, Hospitality Technology, Computer Science, or related discipline.
• Minimum 4 years of experience in hospitality technology, application support, hotel systems operations, or similar tech environments.
• Hands-on experience supporting hospitality platforms such as PMS, CRS, channel management, distribution, or related lodging systems.
• Strong knowledge of incident management, operational support, system configurations, and vendor management.
• Experience monitoring service levels, support performance, and operational metrics.
• Understanding of system integrations and data concepts like APIs, JSON, and XML.
• Experience supporting testing activities, system releases, and enhancements.
• Strong analytical, problem-solving, and stakeholder management skills.

Aufgaben

• Serve as the primary operational owner for lodging systems including PMS, CRS, distribution platforms and related apps.
• Manage incidents, service requests, escalations, and ensure timely resolution and SLAs.
• Guide properties and regional teams on support processes and configurations.
• Coordinate with vendors and internal stakeholders to resolve integration and data challenges.
• Monitor support queues, SLA performance, and recurring issues; drive vendor accountability.

Kenntnisse

Incident management

Vendor management

Stakeholder management

Analytical skills

Communication

Ausbildung

Degree or Diploma in Information Systems

Tools

PMS

CRS

Channel management

APIs (JSON/XML)

Jobbeschreibung

About Us

Headquartered and listed in Singapore in 2021, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As at 5 November 2025, CLI had S$120 billion of funds under management. CLI holds stakes in eight listed real estate investment trusts and a suite of private real asset vehicles that invest in demographics, disruption and digitalisation-theme strategies. Its diversified real asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage, data centres and private credit.

Job Description KEY RESPONSIBILITIES

• Operational Management & Support Serve as the primary operational owner for assigned lodging systems, including PMS, CRS, distribution platforms, channel managers, and related applications.
• Manage incidents, service requests, escalations, and operational issues, ensuring timely resolution and adherence to service levels.
• Guide properties and regional teams on support processes, system standards, configuration requests, and best practices.
• Coordinate with vendors and internal stakeholders to resolve configuration, integration, data, and operational challenges.
• Vendor & Service Management Monitor support queues, ticket aging, SLA performance, and recurring issues.
• Drive vendor accountability through performance reviews, escalation management, and follow-up on corrective actions.
• Coordinate system maintenance activities, upgrades, releases, and stakeholder communications.
• Change & Continuous Improvement Evaluate operational enhancement requests, clarify business requirements, and coordinate review with relevant stakeholders.
• Participate in testing activities for fixes, releases, upgrades, and system enhancements.
• Analyse support trends, recurring incidents, and workflow bottlenecks to identify improvement opportunities.
• Support operational onboarding of new properties and technology transitions.
• Governance & Documentation Maintain system standards, SOPs, user guides, knowledge articles, and operational documentation.
• Monitor critical integrations between lodging systems and connected platforms.
• Provide regular updates on system performance, service risks, vendor activities, and improvement initiatives.

REQUIREMENTS

• Degree or Diploma in Information Systems, Hospitality Technology, Computer Science, or a related discipline.
• Minimum 4 years of experience in hospitality technology, application support, hotel systems operations, or a similar technology environment.
• Hands‑on experience supporting hospitality platforms such as PMS, CRS, channel management, distribution, or related lodging systems.
• Strong knowledge of incident management, operational support, system configurations, and vendor management.
• Experience monitoring service levels, support performance, and operational metrics.
• Good understanding of system integrations and structured data concepts such as APIs, JSON, and XML.
• Experience supporting testing activities, system releases, and enhancements.
• Strong analytical, problem‑solving, and stakeholder management skills.
• Ability to work independently, manage competing priorities, and effectively communicate with business users, technology teams, and external vendors.

Benefits

• Comprehensive medical coverage
• Training and development opportunities
• Subsidised rates at Ascott serviced residences
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement: At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality. Only shortlisted candidates will be notified. At CapitaLand Investment, we believe the success of our talent strategy goes beyond just recruiting the right talent. We strive to help our people grow, recognise their talents and hard work, rewarding them for their efforts and achievements.

About CapitaLand Investment Limited

Headquartered and listed in Singapore in 2021, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As at 5 November 2025, CLI had S$120 billion of funds under management. CLI holds stakes in eight listed real estate investment trusts and a suite of private real asset vehicles that invest in demographics, disruption and digitalisation-theme strategies. Its diversified real asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage, data centres and private credit. CLI aims to scale its fund management, lodging management and commercial management businesses globally and maintain effective capital management. As the investment management arm of CapitaLand Group, CLI has access to the development capabilities of and pipeline investment opportunities from CapitaLand Group’s development arm. CLI is committed to growing in a responsible manner, delivering long-term economic value and contributing to the environment and social well‑being of its communities.